English Speaking Major Incident Specialist (Budapest)

Your tasks

  • Carry out Lead Incident Manager duties
  • Coordinate the solution of Incidents within the agreed KPI’s and SLAs (qualify, validate, lead and escalate / deescalate major [CBI - High / Critical] incidents]
  • Coordinates professional teams in order to solve issues efficiently (open and lead technical conference calls)
  • Focal point of the customer regarding all Incident Management topics and issues. (Managing communication to Customer / Operational Integrators) [CBI - High / Critical] incidents]
  • Representation in the regular status meetings (occasional reporting to higher management and customer regarding critical topics)
  • Ensure all allocated actions/responsibilities are clearly defined and documented including updates in Service Center

If you have…

  • University/college degree in IT or relevant experience
  • At least strong intermediate English knowledge is essential (German is an advantage)
  • Willingness to carry out on-call duties
  • Team spirit but able to work individually as well
  • Comprehensive IT knowledge
  • Knowledge of ITIL, practical experience
  • Self-confidence, excellent communication skills
  • Excellent problem solving skill
  • Proactivity
  • Knowledge of Office tools especially Microsoft Excel.
  •  Advantage:Theoretical/practical knowledge of server-client and network architectures

What we can offer you in return?

  • Young and dynamic team
  • Continuous training and development opportunities in IT and foreign languages
  • Ergonomic, modern work environment in Infopark
  • Carrier development opportunity inside the company
  • And much more, for further info click here.

Location

Budapest, Mill Park

Please finish your application with a registration on our website.