Intland Software GmbH

In this position, you will be our interface between our customers and the software development team, managing a diverse and complex scope of support issues related to our Java-based web application.

You’re a good candidate if you do not like taking the beaten path in your work, but would rather apply creative solutions to achieve the desired goals; if you love to see the related business processes that your work has impacted; and if you love working in a team, efficiently communicating with both customers and programmers.

Location: Hungary (home office)

Application Support Engineer

Task:

    • Troubleshoot and reproduce issues reported by customer on one of our test servers
    • Contribute to customization of client specific templates and setups
    • Assist clients with complex IT landscapes in maintenance and upgrade tasks
    • Log tickets, defects, and enhancements with enough detail to be understood by others
    • Escalate issues to testers and developers when necessary, follow escalation rules
    • Effectively interact with other members of the team to provide solutions to technical issues
    • Ensure positive customer experience and feedback

Expectation:

    • College or university degree in IT or a relevant field
    • 3+ years of experience in a similar position
    • Experience with Linux and setting up virtual machines
    • Some SQL database experience (e.g. MySQL, Oracle, etc.)
    • Familiarity with web technologies (e.g. HTML, CSS, Javascript)
    • Experience in troubleshooting application servers (e.g. Tomcat)
    • Fluent English and Hungarian skills
    • Excellent problem solving skills, openness, analytical thinking, team player capable of working individually

Other:

    • Knowledge of at least one programming language (e.g. php, C++, C#, Java, Angular)
    • Fluent German skills

What we offer:

    • A job at a fast-paced, increasingly successful international software company with offices in Stuttgart, Germany & Silicon Valley, US
    • Payment in EUR
    • Remote work environment
    • A young and close-knit international team

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • 3-5 years professional experience

Required language level:

All of these are:

  • English - higher advanced/fit for negotiation
  • Hungarian - native

Job location:

Flexible workplace - Budapest

Other benefits:

annual bonus/salary benefits, language learning assisstance

How to apply/contact information:

To apply for this role, please send us your English CV.