The Global ID Administration (GIDA) is a true global organization within Citi with 900+ employees located across the globe; we provide information security administration to internal and external customers worldwide (NAM, EMEA, LATAM, ASPAC). Our services include but not limited to: user access maintenance-, password resets for Citi's applications and client support on different communication channels (e-mail, phone, and ticket management).

GIDA Budapest has more than 300 colleagues. There are plenty of opportunities for our workforce to develop in different areas and build a career within Citi.

Into our team we are looking for an

IT Customer Service Analyst

Your tasks:

  • Create, modify, and delete user profiles in various systems
  • Reset passwords; enable IDs based on incoming client requests
  • Provide customer service via phone, e-mail and various ticket management systems
  • Ensure corporate information security policies are followed
  • Possible shift-work (24/7 and 24/5) including weekends / public holidays

Musts:

  • Excellent customer service orientation
  • Good verbal and written communication in English.
  • Being able to learn to use numerous different systems on a basic level
  • Ability to set priorities; attention to details and work under pressure
  • Has to be able to endure monotonous work
  • Flexibility to work in various shifts
  • High school graduation certificate

What we offer:

  • Opportunity to work with people across all levels of the organization on a global scale
  • Opportunity to understand and learn the structure of the Citi Operations & Technology segment
  • During the trainings the employees will be introduced to Citi policies, several security systems, Citi and GIDA related communication standards
  • Opportunity to get familiar with cultural diversity and multinational values in a fast-moving environment
  • Opportunity to participate in social events in an open and friendly atmosphere
  • Great number of internal training opportunities with insight into many different areas
  • Current labour law compensation for shift work, plannable and flexible time management.

Plus:

  • Spanish language knowledge is a plus
  • Enhanced knowledge of Microsoft Office products
  • General knowledge of Microsoft Windows desktop operating systems
  • General knowledge of database servers, i.e. Microsoft SQL, Oracle, etc. is preferable
  • General knowledge of active directory infrastructure
  • Experience in an IT support or customer service role
  • College or University degree

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • professional experience is not required

Required language level:

  • English - higher advanced/fit for negotiation

Job location:

Budapest

How to apply:

Apply now to be part of this multicultural and dynamic team. Your place is here.