Spanish speaking Service Desk Agent

For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.

We can offer:

  • Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
  • Training and continuous learning and certification opportunities
  • Chance to be part of a rapidly expanding organization
  • Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
  • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
  • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games, etc.)
  • High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities:

  • Handle end user calls and web queries in Spanish and English languages
  • Act as the first point of contact for the customer
  • Precise administration
  • Act as primary contact between customer and resolving group
  • Keep the user informed, own and follow up ongoing cases

We are looking for you, if you:

  • have excellent written and verbal communication skills in Spanish and English languages
  • have experience in customer service – experience gained in IT Help Desk is an advantage but not a must
  • have High School degree
  • have desire to learn - no IT background required, training will provide the necessary technical knowledge
  • are open to work in shifts
  • have excellent communication skills – both written and spoken
  • are flexible, open-minded personality with a "can do" attitude

How to apply/ contact information:

To apply please send your CV

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Business Supporting Centres
  • IT Support
  • Client Support, Administration

Experience required:

  • 1-3 years professional experience

Required Qualification:

  • High school degree

Required language level:

All of these are:

  • English (higher advanced/fit for negotiation)
  • Spanish (higher advanced/fit for negotiation)

Employment type:

  • Full time

Job location:

Budapest