Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

 

We are now searching for a 

Lead Incident Manager - TC Delivery (MI)

Tasks:

  • Lead and coordinate CBI High/Critical incident resolution / Conduct Root Cause Analysis (RCA)
  • Manage lifecycle of incident / problem tickets
  • Initiate and lead technical conference calls
  • Coordinate efforts of all involved parties, including suppliers and external teams
  • Initiate and drive internal and external escalation procedures
  • Create and distribute Incident / RCA reports to key stakeholders
  • Make recommendations for process and quality improvements
  • Set and track measures for process and quality improvement activities
  • Agent for special, management driven escalations / topics

Requirements:

  • German: B2/C1
  • English: B2/C1
  • ITIL V3 SO
  • ITIL V4 Foundation
  • Network basic
  • CCNA
  • Excellent communications and problem solving skills
  • Proactive attitude
  • Team player
  • Ability to cope with stress

How to apply/ contact information:

Start: ASAP

Salary: gr. 600-650 000 HUF + cafeteria

Job opportunity: full time, employee position

Location: Budapest, Hungary

 

Please submit your your CV online in English or contact for details.