DANISH Speaking Service Desk Representative

Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.

Job details

  • Job location: Budapest, Hungary, 9th District, Mill Park office building
  • Role type: permanent
  • Role level: entry level
  • Full time employment, 40 hours/week
  • No remote work option available!

Job responsibilities

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

You are

  • Advanced or native in Danish language and you have upper-intermediate English language skills
  • Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST (we provide you 2-weeks foundation IT training as part of the Onboarding process)
  • A university graduate - fresh graduates are welcome!
  • You have willing-to-learn attitude & customer-focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem solving skills
  • Open for working in shifts (no remote work option available)

What we offer - Our benefits

  • Shape your career – We are providing you competitive salary + cafeteria + annual bonus system in a fancy modern office environment in Budapest, 9th District, Mill Park office
  • Learn and grow – We have an excellent Training team, in-house training opportunities and monthly training calendar
  • Keep current – We are providing you online trainings to improve your skills and be ready for the newest digital technical solutions
  • Give back – One of our value is to live in a safe and green environment, by joining to our team you will have chance to participate in sport programs, charity & environmental friendly events
  • Stay healthy – We believe in the importance of work-life balance so we are providing you fitness discount opportunity nearby; All You Can Move Sportpass and free medical services in Medicover private medical provider; free tea/ coffee in our kitchen and fruit days in the office
  • Invest in yourself – In our multilingual and multicultural environment we emphasize the importance of language knowledge hence we are providing you language course reimbursement for accredited courses

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Client Services, Customer Services
  • Call Center Services
  • Business Supporting Centres
  • Client Support, Administration

Experience required:

  • professional experience is not required

Required Qualification:

  • College degree

Required language level:

All of these are:

  • English (intermediate / communication)
  • Danish (higher advanced/fit for negotiation)

Employment type:

  • Full time

Job location:

Budapest

HOW TO APPLY/ CONTACT INFORMATION:

If you interested in our job opportunity, then please send your application with mark vacancy ID 29737.