Specialist, Applications Operation

Budapest or Székesfehérvár

PostitionDescription

The role is responsible for the support of Applications within Hydro Service Portals (Portals) and Cloud Apps. The purpose of the role is to be responsible for operational activities of Portals and Cloud applications, including the technical support, maintenance, system administration tasks, escalations to vendors. The role is also responsible to support project activities and implementation of new applications.

GBSboilerplate

This position is an opening in Hydro Global Business Services (GBS).

 

GBS is an organizational area of Hydro that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, Financial and HR business services to all business areas within the company. 

Responsibilities:

Portals:

  • Ensure to our customers to get the appropriate service in time,
  • Administrate user access for customers, vendors and users in close cooperation with the Business Areas representatives,
  • 2nd line support
    • Request handling and administration,
    • Solve or forward issues, incidents, problems and questions
  • Follow up system monitoring,
  • Continuous improvement, information and documentation,
  • Follow up user statistics,
  • Company and user revision.

 

Cloud Apps:

  • Ensure to our customers to get the appropriate service in time,
  • Manage technical tasks, maintenance, monitoring & resolving technical issues and fulfil operational activities (including general application changes, updates, upgrades),
  • Design, adjust and implement new applications,
  • Support project activities and cost-effective solutions,
  • Create technical documentations,
  • Be mediatory between clients/vendors and service providers in case of specific applications,
  • Manage customers closely.

Requirements:

  • College or University degree (preferable in IT),
  • 5+ years of experience in a comparable role within IT or Business,
  • Technical related work experience with same/similar Business Applications,
  • Some experience in use of tools like
    • Toad
    • ServiceNow
    • Confluence
    • Jira
    • SharePoint (and other O365 applications)
    • AD Users and Computers
  • Some knowledge within web, javascript, html, css and image handling,
  • ITIL certificate,
  • Fluency in English.

Apply:

Upload the Hungarian and English CV.