Customer support representative állások, munkák XI. kerületben

• Handling property-related enquiries and maintenance requests
• Updating information and records in internal systems
• Communicating with landlords, tenants, and suppliers
• Supporting the team with administrative tasks and reporting

Responsibilities: •Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience. •Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance...

• Manage daily operations and ensure adherence to KPIs and schedules.
• Drive quality and customer satisfaction through effective floor management.
• Build strong relationships with internal support groups and external stakeholders.
• Monitor team performance, provide feedback, and maintain morale.

• felelős leszel az IT service desk terület szakmai vezetéséért, napi feladatok és eseti ügyek kezeléséért
• a társaság telephelyein teljes körű hardver- és szoftvertámogatást nyújtasz az irodai informatikai szolgáltatások működtetéséhez

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Act as the first point of contact for end users and resolve IT issues at first level
• Handle user requests via phone, email, and support tools in line with SLAs
• Accurately document cases and actions in the ticketing system
• Escalate unresolved issues to Level 2 teams and follow up through resolution

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Act as the initial point of contact for end users via phone and email. (L1 / L1,5)
• Diagnose basic technical issues and provide first-line resolutions.
• Create and categorize support tickets, ensuring correct priority levels.
• Escalate more complex incidents to specialized support teams.

• Support and coordinate IT audits, compliance activities, and risk management for HR systems
• Drive improvements of audit-compliant processes, standards, and documentation
• Contribute to IT product roadmaps and process optimization initiatives

Az ajánlatkészítő (Offer Factory / pre-sales) csapat támogatása az ügyek rendszerezésében, a feladatok továbbításában, valamint a csoportok és klaszterek közötti belső...

• Napi szintű kapcsolattartás az ügyfelekkel telefonon és e-mailen
• Ügyfelek igényeinek és kérdéseinek fogadása és megválaszolása
• Készletváltozások számítógépes feldolgozása
• Szállítási dokumentumok kezelése és előkészítése

• Technikai segítségnyújtás: Hardveres és szoftveres problémák első szintű diagnosztizálása és elhárítása a rendelkezésre álló tudásbázis alapján.
• Multi-channel kommunikáció: Német nyelvű ügyfélmegkeresések professzionális kezelése írásban (online csatornákon) és szóban.

Responsibilities: •Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience. •Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance...

Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes...

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

Support the offer factory Team (presales Team), with case sorting, dispatch and internal communication between groups and clusters....

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Support customers across Europe via email, chat, and phone.
• Help with product-related questions, orders, deliveries, and general inquiries.
• Work with modern customer service tools and collaborate with colleagues from different countries.