Customer support representative állások XI. kerületben (it programozás, fejlesztés)

• OCTOPUS 8 ERP rendszer üzemeltetése, fejlesztése, fejlesztési igények, specifikációk összeállítása
• CRM rendszer folyamat tovább fejlesztése (Ez az OCTOPUS 8 része)
• B2B B2C webáruház összekötésének felügyelete, támogatása az OCTOPUS 8 rendszerrel

• Provide first-line IT support to end users via phone, email, or ticketing systems.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.

• Provide second-line IT support to end users, resolving more complex hardware, software, and network issues.
• Manage and prioritize incidents and service requests, ensuring resolution within agreed SLAs.
• Install, configure, and maintain end-user devices, including laptops, desktops, and mobile devices.

• Provide advanced (3rd line) IT support, handling complex and escalated hardware, software, and network issues.
• Act as an escalation point for junior and intermediate team members, providing guidance and technical expertise.

Lead IT infrastructure project delivery for AMC and M&A/D initiatives, including new site builds, relocations, closures, integrations, and divestitures....

Review and validate business demand, ensuring alignment with coherent end‑to‑end customer journeys and translating requirements into clear design documentation, including user stories, technical specifications, and architecture diagrams....

• Contribution to Customer Platform team for fraud prevention solution
• Delivery of high-quality NodeJS, TypeScript and React code with simplicity, performance, and scalability
• Design and implementation of client and database-related application features

• Supporting the development of a stable and scalable Kotlin and Spring Boot back-end from the ground up
• Collaboration with Customer Support (L1) and Infrastructure Support (L2) teams to manage escalations and resolve operational issues

• Guiding Kotlin backend developers in designing, developing, and maintaining software applications
• Setting technical direction and upholding code quality standards
• Collaborating with software architect to define and evolve system architecture for scalability, performance, and security

• Proactive review of partners’ operating environments to deliver training, documentation, and best practices in customer support
• Development of tailored support documentation and leading workshops to map out support models for new partnerships

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic for automation solutions

• Maintenance of the Tulip Operating System including building, packaging, and support
• Configuration and maintenance of routing, networking, and device configurations
• Maintenance and addition of bootloader, kernel patches, and device trees on Tulip hardware
• Porting the Tulip OS to other hardware targets

• Collaboration with senior product managers to ensure achievement of product objectives
• Support of key projects within the product management team
• Collaboration with research, engineering and program management teams