Customer support representative állások III. kerületben (it programozás, fejlesztés)

• Általános rendszergazdai feladatok MS365 környezetben
• Felhasználók támogatása, telefonos segítségnyújtás kollégáknak, IT helpdesk
• Saját fejlesztésű vállalatirányitási rendszer supportálása
• Vizuál technikai eszközök és nyomtatók üzemeltetése
• Számítógép park folyamatos karbantartása

• Provide first-line IT support to end users via phone, email, or ticketing systems.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.

• Provide second-line IT support to end users, resolving more complex hardware, software, and network issues.
• Manage and prioritize incidents and service requests, ensuring resolution within agreed SLAs.
• Install, configure, and maintain end-user devices, including laptops, desktops, and mobile devices.

• Provide advanced (3rd line) IT support, handling complex and escalated hardware, software, and network issues.
• Act as an escalation point for junior and intermediate team members, providing guidance and technical expertise.

• Learning to use Aximmetry at a very competent level
• Testing various top-notch broadcast hardware in our in-house studio
• Fulfilling customer support tasks in person and online
• Installing and configuring the necessary software and hardware on location
• Create technical guidelines for our users

Lead IT infrastructure project delivery for AMC and M&A/D initiatives, including new site builds, relocations, closures, integrations, and divestitures....

• Monitor and control IT project budgets from initial request through completion, ensuring financial adherence and transparency.
• Develop and maintain KPIs and performance dashboards to evaluate departmental effectiveness and identify improvement opportunities.

• Contribution to Customer Platform team
• Delivery of high-quality NodeJS, TypeScript and React code with simplicity, performance, and scalability
• Design and implementation of client and database-related application features

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic for automation solutions

• Proactive review of partners’ operating environments to deliver training, documentation, and best practices in customer support
• Development of tailored support documentation and leading workshops to map out support models for new partnerships

• Design, build, and maintain backend services and APIs using C#/.NET Core in a cloud (AWS) environment
• Contribute to the development of scalable and secure microservices supporting SaaS products
• Work with Angular to implement and support end-to-end features where needed

• End-to-end MES project implementations
• Solution analysis including assessment, requirements, process design, and solution design
• Solution implementation including configuration, development, and testing
• Implementation and support of VB.NET based software solutions

• Maintenance of the Tulip Operating System including building, packaging, and support
• Configuration and maintenance of routing, networking, and device configurations
• Maintenance and addition of bootloader, kernel patches, and device trees on Tulip hardware
• Porting the Tulip OS to other hardware targets

• Design, build, and own secure, scalable cloud-native services using C#/.NET and AWS
• Lead technical decision-making balancing performance, reliability, security, and cost considerations
• Use AI-powered tools to enhance coding, debugging, testing, and prototyping while ensuring quality and safety