Customer support representative állások, munkák XI. kerületben

Process customer orders accurately and efficiently while ensuring timely follow-up, stock updates, backorder reporting, invoicing, and return/claim management in line with agreed service standards...

• Employment type: Full-time, 40 hours/week
• Work mode: Hybrid (1 day/week in office)
• Location: Budapest, Hungary, 9th District, Mill Park office building
• Working hours: Standard business hours (Monday–Friday, 08:00–18:00)
• Support customers via phone and email

• Provide customer support for healthcare and life science products and services
• Ensure timely and accurate resolution of customer inquiries: deliver multi-channel support (phone, chat, email) with empathy, clarity, and efficiency and technical troubleshooting

• Support customers via phone and email
• Resolve and escalate eSignature-related issues
• Proactively identify bugs and product improvements
• Meet SLAs and deliver outstanding customer experience

• Communicating with German-speaking prospects and existing customers about our partner's products
• Providing remote technical support and answering product-related questions
• Tracking orders and keeping customers informed about delivery status