Cognizant állások, munkák és karrier

• Location: Budapest, Hungary – 9th District, Mill Park office building
• Job Type: Full-time
• Contract: Maternity cover (until the incumbent returns)
• Office Presence: Required once per week

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• 40 hours per week
• Normal business hours
• Office attendance: Once a week
• Tracking different regulatory submissions in the corporate regulatory database – update database with specific documents and/or information
• Running daily queries, providing reports to client stakeholders

• Responsible for receiving/downloading information from different channels and receiving voice calls for reporting safety information.
• Route information/safety reports to appropriate Department (e.g. medical information, quality assurance) as applicable.

• Literature reviews as requested by client epidemiologists using the best practice methodologies
• Literature search and preparation of Literature review report for Pharmacoepidemiology
• Perform peer Scientific & Technical Review

• Resolve IT issues as the first point of contact for end‑users (Level 1 IT support).
• Handle customer interactions via phone, email, and ticketing tools.
• Accurately document, log, and administer all received requests in the ticketing system.
• Delegate unresolved issues to the appropriate Level 2 teams.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Location: Budapest, Hungary, 9th District, Mill Park office building
• Job Type: Full-time
• Normal office hours
• Hybrid work mode

• Manage daily operations and ensure adherence to KPIs and schedules.
• Drive quality and customer satisfaction through effective floor management.
• Build strong relationships with internal support groups and external stakeholders.
• Monitor team performance, provide feedback, and maintain morale.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Responsible for receiving/downloading information from different channels and receiving voice calls for reporting safety information.
• Route information/safety reports to appropriate Department (e.g. medical information, quality assurance) as applicable.

• Responsible for receiving/downloading information from different channels and receiving voice calls for reporting safety information.
• Route information/safety reports to appropriate Department (e.g. medical information, quality assurance) as applicable.

• Receiving end user calls
• Provide first level resolutions
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery
• Ticket Closure.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Responsible for Management of Transactional data, event based Near-Realtime collection and distribution of data across IT systems)
• Work in an Agile team to develop the Operation Data store in the insurance industry. Interact with interfacing systems (35+) to build the data interface

Delivering client engagements as part of a team or individually as a subject matter expert in Intelligent Process Automation and large-scale (digital) transformational change....

• Delivering client engagements as part of a team or individually as a subject matter expert in large-scale (digital) transformational change.
• Support client engagements to drive excellence within their process excellence programs.

• Application and IT infra support
• Incident Management and Request Fulfilment
• Receiving end user calls
• Provide elevated level of remote technical support and resolution
• Provide detailed documentation about the reported issues in the ITSM tool
• Provide proactive IT support

• Prepare payment proposal and payment files according to SOPs
• Ensure the Payments are executed on time as per the Bank Cut off time
• •Coordinate any payment exceptions and promptly follow up with bank POC for resolutions
• Perform bank clearing and prepare payment forecasts

• Receipt / Download / Accepting of cases from Document Exchange Tool or electronically (or any other source)
• Translation of all relevant European Non-English information from source documents to English (if required) and updating relevant fields in Standard Adverse Event (AE) form