Customer support representative állások, munkák IV. kerületben

• Act as the first point of contact for end users and resolve IT issues at first level
• Handle user requests via phone, email, and support tools in line with SLAs
• Accurately document cases and actions in the ticketing system
• Escalate unresolved issues to Level 2 teams and follow up through resolution

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office 
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. 

• Manage orders and related activities via email and online systems (minimal phone communication, approx. 2-3 calls per day)
• Communicates with customers and suppliers
• Track and follow up on orders throughout the order lifecycle

Vállalatirányítási rendszerben árajánlatok készítése ügyfelek számára...

• Act as a key contact point for clients and internal teams
• Handle incoming requests related to property maintenance and operations
• Keep important records and systems accurate and up to date
• Coordinate with different stakeholders (e.g. property managers, tenants, service providers)

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

Responsibilities: •Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience. •Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance...

• felelős leszel az IT service desk terület szakmai vezetéséért, napi feladatok és eseti ügyek kezeléséért
• a társaság telephelyein teljes körű hardver- és szoftvertámogatást nyújtasz az irodai informatikai szolgáltatások működtetéséhez

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes

Provide exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance....

• Administratively process the customer experience cases via a different application.
• Use a variety of modern communication channels to offer the best possible service.

• Wordt een expert en biedt onze klanten een uitstekende service.
• Verwerk de customer experience-cases administratief via de diverse applicaties.
• Gebruik verschillende moderne communicatiekanalen om de best mogelijke service te bieden.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Handling property-related enquiries and maintenance requests
• Updating information and records in internal systems
• Communicating with landlords, tenants, and suppliers
• Supporting the team with administrative tasks and reporting

• Act as the initial point of contact for end users via phone and email. (L1 / L1,5)
• Diagnose basic technical issues and provide first-line resolutions.
• Create and categorize support tickets, ensuring correct priority levels.
• Escalate more complex incidents to specialized support teams.