Customer support representative állások, munkák VIII. kerületben

• Analysis and research of cloud-native tools and frameworks for Google Cloud Platform solutions
• Support for the T-Systems Public Cloud Product Management Team in building and defining solutions

Exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Management of a portfolio of German customer accounts
• Support of timely collection of outstanding receivables
• Proactive contact with customers by phone and email regarding overdue payments and account balances

• Support various IT-related tasks including hardware and software installation
• Device handovers for newcomers and leavers
• Handling ordered devices
• Administrative tasks
• Assist in setting up and configuring new workstations and IT equipment
• Handle corresponding administrative tasks

• tartod a kapcsolatot a meglévő ügyfeleinkkel,
• felveszed a kapcsolatot potenciális új érdeklődőkkel,
• adminisztrálsz,
• online ügyféltalálkozókon veszel részt,
• tapasztalataidat, ötleteidet megosztod velünk a közös meetingeken,
• szakmai oktatásokon és tréningeken fejleszted a tudásodat,
• szerződéseket kötsz,

• Leading, coaching and developing a French-speaking Order Fulfillment team
• Fostering a collaborative and high-performing culture
• Coaching team members through regular feedback, performance conversations and development planning

• Folyamatos kommunikáció és bizalomépítés a meglévő, illetve leendő partnerekkel
• Az ügyfelek egyéni élethelyzetének és pénzügyi céljainak feltérképezése
• A munkához szükséges modern digitális platformok és rendszerek napi szintű használata
• Korrekt és precíz adatkezelés

• Office coordinator tasks
• Organization of office tasks
• Document writing
• Spreadsheet maintenance
• Data entry into internal office and human resources software
• Support of payroll administration
• Management of office petty cash
• Liaison with office vendors
• Scheduling and planning meetings and appointments

Implementation of IS-U solutions including analysis of business requirements and configuration of SAP IS-U modules to support core utility processes such as billing, invoicing, device management, and customer service...

• Design, build, and own secure, scalable cloud-native services using C#/.NET and AWS
• Lead technical decision-making balancing performance, reliability, security, and cost considerations
• Use AI-powered tools to enhance coding, debugging, testing, and prototyping while ensuring quality and safety

Production of actionable insights and recommendations for Go-To-Market strategy and product roadmaps through competitive, buyer, customer, and market research...

• Maintaining seamless communication and quote to cash process flows between Order Fulfillment and other departments such as IT, TS, Sales, Sales Support, Renewals, Products
• Project coordination for Order Fulfillment
• Managing projects such as task automation and coordination of support tickets with IT

• Collaboration with senior product managers to ensure achievement of product objectives
• Support of key projects within the product management team
• Collaboration with research, engineering and program management teams

• Final escalation point for complex Level 2 and Level 3 technical issues
• Deep technical troubleshooting across devices, APIs and third-party integrations
• Root cause analysis and coordination of incident investigation and resolution with Engineering and Product teams