Customer support representative állások, munkák VIII. kerületben

• Maintaining and supporting the daily activities of the Integrated Support Team with wide process knowledge and cross-functional collaboration
• Offering a high level of customer service as the first point of contact for internal customers

Munkaidő: 20-25 óra Hétköznap 8.00 – 17.00 közötti időintervallumban, Pénteken 8:00-14:00 (Hétvégi munkavégzés nincsen!) Ügyfeleink anyagainak nyomtatása, fénymásolása, spirálozása, diplomakötés, tervrajz nyomtatás, árajánlatok készítése, grafikai előkészítés és egyéb gyorsnyomdai munkák elvégzése....

• MPLS hálózati kapcsolatok törlése és logikai changek kezelése e-mailben ill. különböző szoftverfelületeken Deutsche Telekom ügyfelei számára
• Adminisztratív és dokumentációs feladatok ellátása
• Folyamatok nyomon követése
• Kimutatások, statisztikák, prezentációk készítése
• Kollégák tevékenységének támogatása

• Betrieb der Telefon- und Anrufverteilungsanlage des Kunden
• Durchführung von Systemverwaltungsaufgaben sowohl auf Hardware- als auch auf Anwendungsebene

• Development, testing, and operation of automation solutions for infrastructure and network services
• Support for project teams during solution development, quality assurance, release planning, and product releases

• Coordinating diabetes product shipments via GLS courier services
• Registering, tracking, and maintaining product shipment data in Excel spreadsheets
• Scanning, archiving, and administering GDPR declaration forms

• Serving as the primary point of contact for operational matters with corporate clients and software partners
• Managing day-to-day operational issues and liaising with Professional Services team and IT departments to ensure smooth service delivery
• Developing processes and guidelines relevant to the team

• Management of a portfolio of German customer accounts
• Support of timely collection of outstanding receivables
• Proactive contact with customers by phone and email regarding overdue payments and account balances

• 2nd level support for complex incidents, service requests, and operational issues
• Handling incidents, problems, changes, and service requests using ServiceNow as the central ITSM tool
• Analyzing, troubleshooting, and resolving issues across application, database, OS, and infrastructure layers

• Establishing and leading day-to-day Finance Technical support
• Driving operational excellence to achieve the objectives of the Global Product Line
• Leading a team of Finance Business and System Analysts
• Inspiring and shaping the future of the organization as a people manager

- A közösségi média felületek (Instagram, Facebook, TikTok stb.) kezelése. - Videók és kreatív tartalmak készítése (Canva, CapCut vagy hasonló programok használatával). - Ügyfélkapcsolatok és WhatsApp kommunikáció kezelése. - Új ügyfelek megszerzését célzó online marketingtevékenységek. - Google...

• Further development of L2 and L3 VPN production models on routers and virtual routers
• Integration support of production models for network-related production systems
• Participation in complex projects
• Integration of configuration specifications into the Modular Configuration System

• Supporting the growth and retention of Service Product revenue across EMEA for the Chemical Analysis Division Service organization
• Serving as a key liaison between customers, Service Sales Representatives, Product Sales, Customer Service, Service Marketing, and internal operational teams

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic connecting customers to automation solutions

• Full cradle-to-grave ownership of customer enquiries and issues
• Management of dynamic workflow across different channels
• Creative thinking to diagnose complex issues
• Close collaboration with other teams such as KYC and Financial Crime

• Informatikai hibák regisztrálása és továbbítása megfelelő megoldócsapatoknak
• Első szintű hálózati kiesések diagnosztizálása és megoldása informatikai eszközökkel
• Hálózati eszközök figyelése automatizált monitorozó rendszerben
• Proaktív hibamegoldás és előrejelezhető kiesések megakadályozása

• Analysis of learning needs and partnership with internal customers for course content input
• Planning, organizing, and developing training content to meet specific training needs
• Creation and modification of e-content using authoring tools and software

• Development of new cloud architecture and operating environment with automation, IaC and customer ordering portal
• Building and transferring more than 300 servers to the new environment

• First-line support for business applications and end users
• Management and tracking of incidents and change requests in the service desk system
• Troubleshooting application issues and coordination with internal teams, vendors, and users

• Execution of system data maintenance and administrative activities in Cornerstone and relevant Learning management systems
• Provision of non-systems related Learning process support