Customer support representative állások, munkák IX. kerületben

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes

Provide exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance....

• Administratively process the customer experience cases via a different application.
• Use a variety of modern communication channels to offer the best possible service.

• Wordt een expert en biedt onze klanten een uitstekende service.
• Verwerk de customer experience-cases administratief via de diverse applicaties.
• Gebruik verschillende moderne communicatiekanalen om de best mogelijke service te bieden.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Handling property-related enquiries and maintenance requests
• Updating information and records in internal systems
• Communicating with landlords, tenants, and suppliers
• Supporting the team with administrative tasks and reporting

• Act as the initial point of contact for end users via phone and email. (L1 / L1,5)
• Diagnose basic technical issues and provide first-line resolutions.
• Create and categorize support tickets, ensuring correct priority levels.
• Escalate more complex incidents to specialized support teams.

• Support and coordinate IT audits, compliance activities, and risk management for HR systems
• Drive improvements of audit-compliant processes, standards, and documentation
• Contribute to IT product roadmaps and process optimization initiatives

• Napi szintű kapcsolattartás az ügyfelekkel telefonon és e-mailen
• Ügyfelek igényeinek és kérdéseinek fogadása és megválaszolása
• Készletváltozások számítógépes feldolgozása
• Szállítási dokumentumok kezelése és előkészítése

Az ajánlatkészítő (Offer Factory / pre-sales) csapat támogatása az ügyek rendszerezésében, a feladatok továbbításában, valamint a csoportok és klaszterek közötti belső...

• Be the first point of contact for IT-related questions via phone, email, chat, and ticketing systems
• Support users in German and English
• Troubleshoot common hardware, software, and access-related issues
• Log and track incidents in our ITSM system
• Escalate more complex issues to specialist teams

• Technikai segítségnyújtás: Hardveres és szoftveres problémák első szintű diagnosztizálása és elhárítása a rendelkezésre álló tudásbázis alapján.
• Multi-channel kommunikáció: Német nyelvű ügyfélmegkeresések professzionális kezelése írásban (online csatornákon) és szóban.

Responsibilities: •Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience. •Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance...

Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes...

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

Support the offer factory Team (presales Team), with case sorting, dispatch and internal communication between groups and clusters....

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

  MAIN TASKS: • management and follow-up of orders from customers in Austria • maintening of existing customer relationships, understanding their needs and providing high-quality service • cooperation with carriers and logistics department in organizing the deliveries • proactive cooperation with...