Customer support representative állások, munkák XV. kerületben

• Windows és Android alapú eszközök telepítése, beállítása
• Nyomtatók, POS eszközök üzembe helyezése és konfigurálása
• Firmware és rendszerfrissítések telepítése és kezelése
• Távsegítség nyújtása (TeamViewer, AnyDesk)
• Windows hibák elhárítása, rendszervisszaállítások elvégzése

• Windows-os kliens környezet üzemeltetése
• Desktopok, laptopok telepítése, kihelyezése, mozgatása
• Felhasználóktól érkező IT hibák és kérések megoldása
• Bejelentések adminisztrálása professzionális jegykezelő rendszerben
• Együttműködés a további megoldócsoportokkal
• Projektekben való közreműködés

• Külföldi ügyfelek tájékoztatása és támogatása
• Kapcsolattartás lengyel vagy cseh, valamint angol nyelven
• Az értékesítési folyamatok támogatása
• Beérkező megkeresések kezelése e-mailben és telefonon
• Ügyféladatok rögzítése és adminisztráció
• Együttműködés a belső csapatokkal

• bejövő hívásokon keresztüli értékesítés és ügyféltámogatás,
• hívásokhoz kapcsolódó adminisztráció.

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office 
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. 

• Receiving end user calls
• Provide first level resolutions
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery
• Ticket Closure.

• Handles inquiries via phone, chat and email from customers and/or internal parties
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Coordination of delivery and billing
• Completing reports to support the team

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Manage orders and related activities via email and online systems (minimal phone communication, approx. 2-3 calls per day)
• Communicates with customers and suppliers
• Track and follow up on orders throughout the order lifecycle

Vállalatirányítási rendszerben árajánlatok készítése ügyfelek számára...

• Scaling the platform that powers primary support channels including self-service, FAQs, and high-traffic chat interface
• Refining and scaling the support ecosystem leveraging Generative AI engine
• Engineering the logic and user experience connecting customers to AI capabilities

• Handles inquiries via phone, chat and email from customers and/or internal parties
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Coordination of delivery and billing
• Completing reports to support the team

• Be the first point of contact for users experiencing IT-related issues
• Support customers via phone, email, chat, and ticketing systems
• Help troubleshoot common hardware, software, and access-related problems
• Provide support in Italian
• Document and track incidents in the ticketing system

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Support and coordinate IT audits, compliance activities, and risk management for HR systems
• Drive improvements of audit-compliant processes, standards, and documentation
• Contribute to IT product roadmaps and process optimization initiatives

• Oversee and operate the full GROHE warranty system, securing fast andaccurate claim handling.
• Ensure service provider coverage and maintain high service quality standards.
• Improve customer satisfaction through process optimization and KPI monitoring.

• Log incidents and service requests received via phone, email, chat, and web
• Manage and resolve tickets from creation to closure
• Achieve First Contact Resolution using available knowledge resources
• Escalate unresolved issues to higher support levels with relevant details