Customer support representative állások XV. kerületben egyetemi végzettséggel

• A helpdesk csapat vezetése, mentorálása és fejlesztése (rendszeres státuszok, teljesítményértékelés, képzési terv)
• Jira jegykezelési rendszer felügyelete és SLA-k betartásának biztosítása
• Technikai támogatás koordinálása (L1–3. vonal közötti együttműködés), összetettebb incidensek kezelése

• Support the OT Security BAU team in maintaining and updating documentation related to cybersecurity policies, procedures, and standards within regulated manufacturing environments
• Ensure alignment and harmonization of cybersecurity procedures across global manufacturing sites.

• Napi szintű rendelésfelvétel telefonon (beérkező hívások kezelése) magyarországi ügyfélkör részére
• Rendelések rögzítése e-mailen, webshopon és értékesítési tanácsadókon keresztül
• Kapcsolattartás ügyfelekkel telefonon és e-mailben (rendelések, hibás vagy késedelmes szállítás, reklamációk)

• Manage order entry, follow-up, invoicing, and returns
• Provide accurate stock and backorder updates
• Handle customer queries and complaints professionally
• Collaborate with internal teams (Sales, Finance, etc.)

• Act as a key contact point for clients and internal teams
• Handle incoming requests related to property maintenance and operations
• Keep important records and systems accurate and up to date
• Coordinate with different stakeholders (e.g. property managers, tenants, service providers)

• Monitor system alarms, create and close work orders, and prepare routine monitoring reports.
• Maintain platform stability by checking hardware/software status and performing regular health checks.
• Execute software upgrades, patches, capacity expansions, and manage hardware spare parts.

• Manage daily operations of IT infrastructure (including Security measures), ensuring seamless functionality in Data Centers and in Remote Locations.
• Collaborate with various IT functions, particularly with the IT Service Desk and Desktop Team, to ensure efficient process execution.

• Jira projektek, workflow‑k, mezők, képernyők és jogosultságok karbantartása
• Confluence adminisztráció: tárhelyek, jogosultságok, sablonok kezelése
• Jira–Confluence integrációk, automatizációk, webhookok létrehozása
• Atlassian licencek és felhasználók kezelése (on/offboarding)

• Participate in AR process transition and knowledge transfer
• Perform collection activities and proactive follow-ups to ensure timely customer payments
• Support daily cash application and bank reconciliation
• Maintain customer accounts and debtor ledger; analyze monthly balance movements

• Take full ownership of customer issues and drive them through to resolution.
• Diagnose and troubleshoot hardware and software problems related to connected mobility devices.
• Provide support through phone, chat, and email, ensuring every interaction is helpful, clear, and efficient.

• Maintain and troubleshoot SmartCare / CEM platforms
• Support and optimize big-data environments (Hadoop, SybaseIQ)
• Perform scripting and automation tasks (JavaScript, Python, Shell)
• Build BI reports and dashboards (Tableau or similar BI tools)
• Design and implement technical delivery solutions

• Based on long term relationship with customer, acts as first point of contact at order management, quotation preparations and invoicing
• Lead and review operational performance with the cross functions

Project-oriented contract management. Participate in project supply solution design, manage the delivery schedule and risks, and provide solutions for customer specific requirements...

Project-oriented contract management. Participate in project supply solution design, manage the delivery schedule and risks, and provide solutions for customer specific requirements...

• Support staff team meeting operation
• Project-oriented contract management. Participate in project supply solution design, manage the delivery schedule and risks, and provide solutions for customer specific requirements

• Customer Settlements & Cash Collection:
• Monitor incoming customer payments and ensure they comply with company policies and standards.
• Support the cash collection processes for the CE region.
• Billing & Reporting

• Lead Software Development: Take the lead in designing, developing, and maintaining complex software applications to meet project requirements.
• Design Collaboration: Collaborate with cross-functional teams to define design specifications and details, taking into account diverse perspectives.

• Develop the Information Security Management System and assure compliance with NIS-2.
• Develop, revise, and maintain information security procedures, standards, and guidelines.
• Provide guidance, advice, and training to strengthen information security awareness and competence across the organisation.

Develop a deep understanding of your customer’s business requirements, industry challenges, and goals Gain a strong understanding of how our customers are using iREMS to maximize adoption, provide best practice solutions, and ensure account retention and growth Develop and manage a portfolio of...