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Service Desk Team Leader

    As the Team Leader of a desk of 15 Service Desk Analysts (and growing) you will become a key player in the growth of the organisation, whose vision is to be widely recognised in the IT industry for their innovative business solutions. We are looking for a Team Leader who can lead by example, motivate, mentor and get the best out of their team, creating a passionate and enthusiastic service desk team who will pass their positivity on to the customer.

As the Service Desk Team Leader you will get the opportunity to:

  • Recruit and retain a committed team
  • Develop through training plans, 1-to-1 coaching and regular appraisals
  • Work closely with internal and external clients, suppliers and additional stakeholders to deliver requirements.
  • Perform regular quality control checks on the service provided by your team
  • Produce and maintain documentation detailing all systems.

Main requirements:

  • Currently ITIL Foundation certified or working towards this with experience of working in an ITIL focussed environment
  • Previous experience managing a team of 1st and/or 2nd Line Analysts
  • Able to evidence experience of appraisals, training and development
  • Technical understanding of most of the following: Windows 7 and above, MS Exchange, Active Directory, Virtualisation (VMWare or Hyper-V), Office 365 (ideally)
  • Track record of writing documentation, policies and procedures
  • Strong stakeholder management and customer focus
  • Full professional proficiency in English

The Successful Applicant:

    As Computacenter is a young SSC in Hungary, candidates should expect to have a role split between hands-on man management and technical capability (60/40). Your technical skills will allow you to best support your team, understand the tickets they are having to resolve and provide a technical safety net when required, whilst passing on confidence, knowledge and guidance.

About Computacenter in Hungary:

    Our office in Hungary opened in 2013 as a strategic location for the group, we started with 10 agents by the time, currently our family has grown by over 350 colleagues in different professional areas as Customer Service, Finance & Accounting and Supply Chain.

Sector(s):

  • Business Supporting Centres
  • Head of Unit
  • IT Support
  • Client Services, Customer Services
  • Client Services, Client Services Manager
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

  • English - higher advanced/fit for negotiation

Job location:

Budapest, 1095 Soroksári út 30-34.

How to apply/ contact information:

You can apply with the „Jelentkezem button” underneath.

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Állás, munka még: Computacenter Services Kft.>
A hirdetés adatai:
  • Pozíció neve: Service Desk Team Leader
  • Rövid pozíció név: Csoportvezető
  • Hirdető cég: Computacenter Services Kft.
  • Elsődleges kategória:
  • Terület: Budapest
  • Város: IX. kerület
  • Feladatok: Recruit and retain a committed team Develop through training plans, 1-to-1 coaching and regular appraisals Work closely with internal and external clients, suppliers and additional stakeholders to deliver requirements. Perform regular quality control checks on the service provided by your team Produce and maintain documentation detailing all systems.
  • Elvárások: Currently ITIL Foundation certified or working towards this with experience of working in an ITIL focussed environment Previous experience managing a team of 1st and/or 2nd Line Analysts Able to evidence experience of appraisals, training and development Technical understanding of most of the following: Windows 7 and above, MS Exchange, Active Directory, Virtualisation (VMWare or Hyper-V), Office 365 (ideally) Track record of writing documentation, policies and procedures Strong stakeholder management and customer focus Full professional proficiency in English
  • Elvárt végzettség: Középiskola
  • Elvárt nyelvismeret: Angol
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: 1-3 év szakmai tapasztalat
  • Feladás dátuma: 2017.01.11