Customer support representative állások, munkák XII. kerületben

• Deliver exceptional customer support to internal and external stakeholders
• Investigate and resolve complex customer requests, issues, and escalations
• Monitor operational performance, service metrics, and reporting outputs
• Maintain a high level of data quality and documentation accuracy

• Management of customer orders throughout the order lifecycle
• Support of quotation activities and coordination with Sales Account Managers and other internal stakeholders
• Maintenance of customer master data and ensuring high levels of data quality

• Customer lifecycle support
• Administration handling
• Order management
• Quotation processing
• Master data maintenance
• Collaboration with cross-functional teams
• Delivery of outstanding service
• Maintenance of accuracy and professionalism

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes
• Act as a role model for customer centricity, collaboration, and operational excellence

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Managing customer orders from receipt through delivery
• Monitoring order status and coordinating with internal teams to resolve delivery, stock, and product-related issues
• Handling customer complaints, returns, and requests with regular updates on progress

• Szoftveres és telefonos távsegítség a Deutsche Telekom által megrendelt antenna (2G/4G/5G) állomásokat érintő műszaki fejlesztésekhez
• Bejövő hívások és változtatások (Change) adminisztrációja
• Telefonos kapcsolattartás a helyszínen lévő kivitelezővel

• Providing exceptional customer service experience to external customers and internal stakeholders in administration, order management, quotations, master data
• Processing and following up all relevant requests within division’s guidelines

• Managing customer requests across various channels and platforms
• Investigating and understanding the root causes of customer inquiries
• Documenting all customer interactions to track activities effectively
• Inputting data into Ford systems as required

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• 1st level support to end users in German and English via ticketing system, email and telephone
• Handling incidents, service requests, and user inquiries related to expense reimbursement processes
• Troubleshooting issues connected with expense reports, approvals, workflows, and user access

• Leading new assignments and projects individually or as part of a team
• Interacting with customers and vendors and participating in sales discussions
• Managing and maintaining vendor contract information
• Participating in invoicing processes
• Maintaining supplier database

• Definition and execution of multi-year IT roadmap aligned with business objectives and growth
• Oversight of end-to-end IT operations including infrastructure, applications, service desk, and security
• Establishment of reliable, scalable, and cost-efficient IT services and service levels

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Process customer orders including order entry, modifications, cancellations and updates
• Support order-related inquiries and provide updates regarding order status and deliveries
• Assist with customer account creation, maintenance and data management activities

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic connecting customers to automation solutions

• Process customer orders including order entry, modifications, cancellations, and updates
• Support order-related inquiries and provide updates regarding order status and deliveries
• Assist with customer account creation, maintenance, and data management activities

Implementation of IS-U solutions including analysis of business requirements and configuration of SAP IS-U modules to support core utility processes such as billing, invoicing, device management, and customer service...

• First-level support during regular office hours with participation in an on-call duty rotation
• Acting as the first point of contact for incidents, service requests, and alerts
• Initial incident analysis, troubleshooting, and resolution