Customer support representative állások, munkák XII. kerületben

• Providing exceptional customer service experience to external customers and internal stakeholders in administration, order management, quotations, master data
• Processing and following up all relevant requests within division’s guidelines

• Managing customer requests across various channels and platforms
• Investigating and understanding the root causes of customer inquiries
• Documenting all customer interactions to track activities effectively
• Inputting data into Ford systems as required

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Research and resolve customer inquiries regarding truck rental experience
• Communicate policies and procedures accurately with empowerment guidelines
• Negotiate mutually beneficial solutions to foster customer satisfaction and loyalty

• Support of global processes in the area of SAP authorization concepts
• Support SAP end-users with resolving authorization issues
• SAP access management support for missing or locked users
• Access management support for missing role or job function assignment

• Driving rental vehicles between locations including rental sites, maintenance facilities, and designated lots
• Transporting vehicles safely and efficiently to support customer demand
• Following established driving standards and safety procedures

• 1st level support to end users in German and English via ticketing system, email and telephone
• Handling incidents, service requests, and user inquiries related to expense reimbursement processes
• Troubleshooting issues connected with expense reports, approvals, workflows, and user access

• Leading new assignments and projects individually or as part of a team
• Interacting with customers and vendors and participating in sales discussions
• Managing and maintaining vendor contract information
• Participating in invoicing processes
• Maintaining supplier database

• Definition and execution of multi-year IT roadmap aligned with business objectives and growth
• Oversight of end-to-end IT operations including infrastructure, applications, service desk, and security
• Establishment of reliable, scalable, and cost-efficient IT services and service levels

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Execution of CRM programs across email, SMS, and push notifications
• Management and optimization of lifecycle, promotional, transactional, and triggered communications
• Identification of opportunities to enhance customer experience through personalized transactional communications

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic connecting customers to automation solutions

• Process customer orders including order entry, modifications, cancellations and updates
• Support order-related inquiries and provide updates regarding order status and deliveries
• Assist with customer account creation, maintenance and data management activities

• Process customer orders including order entry, modifications, cancellations, and updates
• Support order-related inquiries and provide updates regarding order status and deliveries
• Assist with customer account creation, maintenance, and data management activities

Implementation of IS-U solutions including analysis of business requirements and configuration of SAP IS-U modules to support core utility processes such as billing, invoicing, device management, and customer service...

Munkaidő: 20-25 óra Hétköznap 8.00 – 17.00 közötti időintervallumban, Pénteken 8:00-14:00 (Hétvégi munkavégzés nincsen!) Ügyfeleink anyagainak nyomtatása, fénymásolása, spirálozása, diplomakötés, tervrajz nyomtatás, árajánlatok készítése, grafikai előkészítés és egyéb gyorsnyomdai munkák elvégzése....

• First-level support during regular office hours with participation in an on-call duty rotation
• Acting as the first point of contact for incidents, service requests, and alerts
• Initial incident analysis, troubleshooting, and resolution

• Maintaining and supporting daily activities of the Integrated Support Team with wide process knowledge and cross-functional collaboration
• Providing customer service support to Roche affiliates in relation to the SAP S4/Hana ERP system

• Management of a portfolio of National and Enterprise Accounts
• Development of strategic account plans aligned to customer needs and company objectives
• Building strong, trusted relationships with decision-makers and key stakeholders
• Coordination and leadership of regular business reviews with customers

• Betrieb der Telefon- und Anrufverteilungsanlage des Kunden
• Durchführung von Systemverwaltungsaufgaben sowohl auf Hardware- als auch auf Anwendungsebene
• Erkennen, Analyse und Behebung komplexer Fehler im Zusammenhang mit Sprachqualität und Systemkomponenten