Customer support representative állások, munkák Budapesten

• Creating detailed notes of the issue and documenting resolution
• Understanding on basics for Windows and Office suite.
• Provide first level support through handling incoming queries and help requests from end users

• Providing first-line technical support for software, hardware and network-related issues.
• Logging, tracking and resolving incidents and service requests.
• Troubleshooting technical problems and escalating more complex cases when required.
• Following up with users to ensure successful resolution.

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Receive and log incidents and service requests through phone, chat, web, and email
• Perform basic troubleshooting using existing documentation and knowledge bases
• Aim for First Contact Resolution (FCR) whenever possible

• Partneri találkozók, workshopok és egyéb események szervezése, koordinálása.
• Az üzleti tervezési folyamat ügyfélkapcsolati oldalának támogatása és összefogása.
• Az ügyfélkapcsolati területhez kapcsolódó megbeszéléseken adminisztratív támogatás nyújtása, jegyzetek és összefoglaló memorandumok készítése.

Belső ellenőrzési, MNB és egyéb hatósági auditok során feltárt megállapításokhoz kapcsolódó intézkedések nyomonkövetése, státuszának riportálása és koordinációja...

• Collaboration with customer teams to provide expert advisory services across a range of technologies
• Establishment of trusted advisor relationships with customers
• Guidance of customers towards achieving a healthy and secure state

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

Complete day to day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service function core values....

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

• Communicating with German-speaking potential and existing customers about Segway products
• Providing remote technical support and answering product-related questions
• Keeping customers informed by tracking orders and following up on deliveries

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

• Provide IT support for end users via phone, email, and ticketing systems.
• Level 1: Resolve common IT issues (password resets, access requests, basic troubleshooting) and escalate complex cases to higher support tiers.

• Provide technical and customer support via phone and email, including handling inquiries, requests, and complaints.
•  Diagnose and troubleshoot issues, provide solutions, and escalate complex cases when necessary. 
•  Explain technical information clearly to non-technical customers. 

• Felhasználói támogatás nyújtása telefonon és írásban német nyelven.
• IT-incidensek és szolgáltatási kérések rögzítése, kezelése és nyomon követése ticketing rendszerben.
• Kapcsolattartás ügyfelekkel és együttműködés a 2nd Level Support csapatokkal.
• Tudásbázisok és dokumentációk frissítése.

• Guide clients in using smart finance automation tools and help them get the most value out of the products
• Become a trusted point of contact by understanding customer needs and providing clear, practical solutions

• Wordt een expert en biedt onze klanten een uitstekende service.
• Verwerk de customer experience-cases administratief via de diverse applicaties.
• Gebruik verschillende moderne communicatiekanalen om de best mogelijke service te bieden.

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will process the customer experience cases via a different application, and respond to customer inquiries in a timely and accurate way, using a variety of modern communication channels. ...

Interact with customers / stakeholders in a professional, friendly and efficient manner and raise concerns about meeting service levels or deadlines...