Customer support representative állások, munkák III. kerületben

• bejövő hívásokon keresztüli értékesítés és ügyféltámogatás,
• hívásokhoz kapcsolódó adminisztráció.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Support internal customers (Sales, Finance, After-sale service and Security) providing troubleshooting and training on hardware and software functionalities.
• Ensure that employees follow computer usage policies, information security and privacy best practices.

• Technikai helpdesk és ügyeleti támogatás biztosítása a MOL Bubi rendszerhez.
• Hibabejelentések, szolgáltatási igények és rendszerhibák fogadása, rögzítése, priorizálása és nyomon követése.
• Incidenskezelési folyamatok elindítása és koordinálása
• Hibanaplók és ticketkezelő rendszerek karbantartása

• Globális folyamatokban résztvevő csapatok támogatása
• Rendszeres és ad hoc riportok készítése
• Adminisztratív feladatok ellátása
• Kiszállítások koordinálása a vállalatirányítási rendszerben
• Vevőszolgálati feladatok ellátása

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Act as first point of contact for our customers, resolving technical issues of our clients
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Location: Budapest, Váci str. 1-3., DBH Flex, B building 3rd floor, 1132 Budapest (near WestEnd)
• Work mode: Onsite
• Working hours: Monday - Friday; 08:30 - 17:00
• Be the first point of contact for French-speaking customers, providing technical support.

Key Tasks and Responsibilities: • Taking ownership of customer issues reported and seeing problems through to resolution. • Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues. • Following standard procedures for proper escalation of unresolved...

• Provide excellent customer service to international B2B clients through quotation preparation, order processing, order confirmation, complaint handling, and administrative follow-up.
• Manage customer orders from receipt to delivery, ensuring accuracy and timely execution.

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• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes

• Provide first-line IT support to end users via phone, email, or ticketing systems.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.

• Provide advanced (3rd line) IT support, handling complex and escalated hardware, software, and network issues.
• Act as an escalation point for junior and intermediate team members, providing guidance and technical expertise.

• Német nyelvű ügyfélmegkeresések kezelése telefonon és online csatornákon
• Garanciális ügyintézés támogatása
• Szállítással és szervizeléssel kapcsolatos tájékoztatás nyújtása
• Hardveres és szoftveres problémák megoldása a rendelkezésre álló tudásbázis alapján

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• Customer Order Management SAP rendszerben
• Rendelés kezelés SAP rendszerben