Support engineer állások, munkák

As a CUSTOMER LOGISTICS SUPPORT SPECIALIST, you'll play an essential role in helping customers throughout their delivery journey. This is more than a traditional customer service role – you'll gain exposure to the fast-paced world of logistics and supply chain operations while working closely with...

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.
• Workig schedule: (15/7)

• az ügyfelek tájékoztatása, tanácsadás és segítségnyújtás a szolgáltatás használatában,
• személyes ügyfélfogadás,
• telefonon vagy e-mailben érkező kérések, problémák, panaszok kezelése,
• szerverterem felügyelete 0-24-es munkarendben,

• Manage daily operations and ensure adherence to KPIs and schedules.
• Drive quality and customer satisfaction through effective floor management.
• Build strong relationships with internal support groups and external stakeholders.
• Monitor team performance, provide feedback, and maintain morale.

• Act as the initial point of contact for end users via phone and email.
• Diagnose basic technical issues and provide first-line resolutions.
• Create and categorize support tickets, ensuring correct priority levels.
• Escalate more complex incidents to specialized support teams.

• Manage order entry, follow-up, invoicing, and returns
• Provide accurate stock and backorder updates
• Handle customer queries and complaints professionally
• Collaborate with internal teams (Sales, Finance, etc.)

• Providing first-line technical support for software, hardware and network-related issues.
• Logging, tracking and resolving incidents and service requests.
• Troubleshooting technical problems and escalating more complex cases when required.
• Following up with users to ensure successful resolution.

• Act as the first point of contact for end users and resolve IT issues at first level
• Handle user requests via phone, email, and support tools in line with SLAs
• Accurately document cases and actions in the ticketing system
• Escalate unresolved issues to Level 2 teams and follow up through resolution

• Communicating with German-speaking prospects and existing customers about our partner's products
• Providing remote technical support and answering product-related questions
• Tracking orders and keeping customers informed about delivery status

• Act as main point of contact between team and client to control processes and assist communication
• Liaison with clients and third parties such as landlords, tenants, and their agents to ensure uninterrupted use of client premises

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.
• Workig schedule: 12/5: 7 am and 10 am 

• Support the maintenance and administration of IT infrastructure (hardware, software, operational tools)  
• Contribute to system availability through proactive monitoring and issue prevention
• Assist in resolving incidents and performance issues related to IT services

• Provide first level support through handling incoming queries and help requests from end users
• Availability shift rostering for 24x7
• Creating detailed notes of the issue and documenting resolution
• Support our top customers using your specific language skills.

• Communicating with German or French speaking potential and existing customers
• Providing remote technical support and answering product-related questions
• Keeping customers informed by tracking orders and following up on deliveries

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office 
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. 

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Own and resolve sensitive or high-priority client issues
• Provide fleet related support via email and phone
• Handle tasks related to fuel/EV card accounts and service issues
• Communicate clearly and efficiently with both customers and internal teams
• Manage expectations and escalate where needed

• IT üzemeltetés (asztali számítógépek, notebookok, nyomtatók, mobiltelefonok, multimédiás eszközök) Microsoft Windows környezetben
• Felhasználók támogatása
• Windows operációs rendszer és egyéb rendszeresített üzleti alkalmazások telepítése, frissítése, hibaelhárítása
• Vírusvédelmi rendszer felügyelete

• Handing incoming customer inquiries via email, chat, and phone in Bulgarian and English.
• Resolving client issues and providing accurate information about our services.
• Updating the internal database (SAP) with relevant customer information.