Support engineer állások, munkák Németországban

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Represent BWI engineering at OEM technical center locations
• Work closely with the suspension engineering departments of German OEMs to understand their needs and challenges related to new launches
• Present BWI technical solutions to address those needs

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Provide 1st and 2nd level technical support via ticketing system, phone, email, and in person
• Install and maintain network and server hardware components
• Manage and maintain internal software distribution system
• Install and maintain printers and video conferencing systems

• Design, develop, test, deploy and maintain software in a thriving environment
• Manage individual project priorities and deliverables whilst working in a team who enjoy knowledge sharing sessions

• Du analysierst und bearbeitest After‑Sales‑Anfragen (Schwerpunkt Retouren & Lieferungen) und stehst dabei im direkten Austausch mit unseren Kunden
• Du steuerst und überwachst alle Vorgänge zuverlässig innerhalb der vereinbarten Service Levels

• Manage and respond to distributor inquiries in a timely and professional manner
• Process and follow distributor orders and requests accurately and ensure smooth and timely order fulfillment

• Collaborate with the regional and global D&T organization to enhance the local network infrastructure (keyword: network architecture, OT-segmentation)
• Participate in local, regional, and global D&T projects and coordinate roll-out of same on local site level

• Collaborate closely with your Tech Lead on architecting new features and seeing them through to completion.
• Design, develop, test, deploy and maintain software in a thriving environment.

• Deploy network system upgrades at CONUS and OCONUS field sites.
• Become site focal for the program and coordinate installations.
• Provide onsite support for troubleshooting and problem resolutions.
• Perform network maintenance and upgrades.
• Provide documentation and reporting.

• Deploy network system upgrades at CONUS and OCONUS field sites.
• Become site focal for the program and coordinate installations.
• Provide onsite support for troubleshooting and problem resolutions.
• Perform network maintenance and upgrades.
• Provide documentation and reporting.

• Deploy network system upgrades at CONUS and OCONUS field sites.
• Become site focal for the program and coordinate installations.
• Provide onsite support for troubleshooting and problem resolutions.
• Perform network maintenance and upgrades.
• Provide documentation and reporting.

• Deploy network system upgrades at CONUS and OCONUS field sites.
• Become site focal for the program and coordinate installations.
• Provide onsite support for troubleshooting and problem resolutions.
• Perform network maintenance and upgrades.
• Provide documentation and reporting.

• Deploy network system upgrades at CONUS and OCONUS field sites.
• Become site focal for the program and coordinate installations.
• Provide onsite support for troubleshooting and problem resolutions.
• Perform network maintenance and upgrades.
• Provide documentation and reporting.

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Create clear, user friendly copy for UX/UI, support content and other communication materials.
• Coordinate and continuously improve translation workflows and processes, collaborating closely with internal teams and external partners

Conducting mathematical research in one of the above-mentioned subfields. Developing software packages to support the research project. Publishing research results and presenting them at conferences Contributing to teaching activities and, if required, supervising student assistants. ...

• Technical interface to the customer:
• for providing remote or on-site technical support during battery integration, testing and production failures
• for customer battery lab- and vehicle integration and testing.
• to analyze battery failures or integration issues

• Work closely together in a team of Sales Managers and Customer Sales Support
• Support the sales team in physical and digital customer interactions (e.g. (online) product demonstration, social selling, LinkedIn…)
• Qualify leads and conduct first outreaches