Support engineer állások, munkák Németországban

• Proven experience leading IT teams in Support, Digital Workplace, or IT Operations
• Extensive background in IT support helpdesk and 1st level operations
• Hands-on leadership style with strong focus on service quality and continuous improvement

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction....

• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

• Conducting sales calls and meeting with key decision makers to introduce/upsell our entire portfolio of products.
• Building rapport with existing clients and new.
• Ensure fast implementation and execution of strategies, projects and methods.

• Own and close single-product opportunities end-to-end.
• Drive deal creation, qualification, business case to use-case articulation, and progression through to signature.
• Collaborate with various departments (Solution Consulting, Customer Success, etc.) as necessary.

You will represent SAP Global Cloud Operations in front of major SAP customers in the region MEE for technology and operations topics i.e. the face of SAP Global Cloud Operations....

You will represent SAP Global Cloud Operations in front of major SAP customers in the region MEE for technology and operations topics i.e. the face of SAP Cloud Operations....

• Ensuring the sustainability of community ESM codes, and enabling the adop­tion of modern HPC systems
• Enabling and improving high-performance computing capabilities of ESM codes, including performance optimization

Industry 4.0 technologies: You identify, evaluate, and implement Industry 4.0 technologies (IoT, AI, machine learning, automation) into shopfloor processes to enhance productivity, reduce downtime, and improve quality....

• Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
• Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting

• Manage customer issues from initial contact through to resolution, ensuring accurate records and clear communication.
• Provide technical support via face-to-face, telephone, and written channels.
• Troubleshoot and resolve hardware and software issues using structured technical analysis.

Conducting comprehensive product and brand line reviews with assigned customers, including assortment recommendations, segment trend performance analysis, and development of strategies and tactics to drive sales and margin growth for both customers and Clarios....

Support the assessment of current customer solutions from SAP and potential areas of opportunity for faster solution adoption & consumption, as well as footprint expansion....

• Entwicklung und Umsetzung strategischer Vertriebspläne im zugewiesenen Gebiet zur Erreichung und Übertreffung der Umsatzziele.
• Aufbau, Pflege und Intensivierung von Beziehungen zu bestehenden und potenziellen Kunden, einschließlich medizinischem Fachpersonal und Entscheidungsträgern.

• Business ownership: You drive revenue, margin and sustainable growth of the Polyurethane business across the DACH region.
• Sales strategy: You develop and execute the regional sales strategy in line with the European growth plan and expand the sales territory.

• Enable and optimize CI/CD practices to ensure reliable, automated software delivery.
• Own and maintain development and test environments, ensuring stability, scalability, and reproducibility.
• Drive automation across build, test, deployment, and release processes.

Lead the development and continuous evolution of the German TMTT marketing strategy, ensuring alignment with the European vision while tailoring approaches to local market dynamics, regulatory frameworks, and unmet clinical needs....

You analyse market potential, customer needs, and competitive dynamics to define and drive an effective go-to-market strategy, working closely with local sales teams to implement the strategy and achieve sales targets...

• Coordinate and manage customer projects from initial inquiry to mass production
• Serve as the communication bridge between customers, suppliers, and our Chinese headquarters
• Prepare and maintain project schedules, timelines, and status reports
• Support technical clarifications and documentation processes

• Take full responsibility for identified strategic growth accounts in the DACH region and actively support new customer acquisition within the Foodservice Wholesale channel
• Develop and implement innovative sales and marketing strategies tailored to foodservice wholesale markets