Customer support representative állások, munkák

• Investigating, handling and following up on customer complaints • Liaising with international customers • Monitoring customer performance indicators • Managing customer portals • Active participation in customer visits and audits • Coordinating problem-solving processes • Checking the...

• Onboarding new SMB retail partners to the Wolt platform
• Building and updating digital product catalogs
• Providing partners with training on platform usage
• Troubleshooting partner challenges and coordinating with internal teams

• Install and commission XSYS equipment at customer sites, including system setup, testing, acceptance and handover.
• Perform preventive and corrective maintenance, repairs, upgrades and technical modifications to ensure equipment reliability and minimize downtime.

• Providing support to small merchants through all communication channels
• Educating merchants about products
• Resolving merchant requests
• Listening to customers and ensuring their feedback is acted upon
• Assisting merchants using various communication channels such as phone, email, and online chat

• Supporting clients throughout the lifecycle including administration, order management, quotations, master data
• Providing exceptional customer support to internal and external customer requests
• Dealing with complex customer requirements and managing escalations

• Process customer orders including order entry, modifications, cancellations, and updates
• Support order-related inquiries and provide updates regarding order status and deliveries
• Assist with customer account creation, maintenance, and data management activities

• Technical discovery sessions and product demonstrations leadership
• Primary technical contact role during enterprise sales cycles
• Customer and partner advising on architecture, integrations, and best practices
• Consulting engagements and technical services scoping and delivery

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Proactive out of stock management with customer involvement by offering alternatives
• Management of phone orders and customer initiated order amendments in SAP
• Ownership of incoming queries from customers
• Raising and responding to internal query management tickets on time as appropriate

Lead, organize, and coordinate the Air Import department, ensuring efficient day-to-day operations and effective resource allocation....

Lead, organize, and coordinate the Air Import department, ensuring efficient day-to-day operations and effective resource allocation....

• Maintain an inventory of third-party applications and external websites, including ownership, access models, and vendor details ;
• Execute access lifecycle processes for third-party applications and external websites, including joiner, mover, and leaver activities ;

• die Annahme und Verbuchung von telefonisch, schriftlich oder per E-Mail erfolgten Reservierungen
• das Abrufen und die Bearbeitung von Reservierungen über die verschiedenen Reservierungssysteme
• der aktive Verkauf sowie die Beratung der Gäste am Telefon

Own and manage the graphic chain software landscape, ensuring systems are up to date and users are effectively trained across functions and countries....

  (LIQUID HANDLING) AUTOMATION SPECIALIST (80 – 100 %) Celerion is one of the world's leading bioanalytical contract research organizations and has been supporting pharmaceutical and biotech drug development programs around the world for more than 40 years.   Due to the steady growth of our company...

• Answer incoming calls and customer enquiries
• Provide first-level information on products and services
• Identify customer needs and forward enquiries to the right person when required
• Manage incoming emails and prioritize urgent requests
• Prepare quotations and invoices

• Üzembe helyezési folyamat koncepciójának kidolgozása a projekt részére
• CI/CD folyamat felépítése és üzemeltetése a vonatkozó CI/CD eszközök használatával
• CI/CD szerver adminisztrációja
• CI/CD scriptek előállítása
• Tesztautomatizálási eszközök integrálása a CI/CD folyamatba
• CI/CD eszköztár monitorozása

• Lead the initiation of new products and manage the full product lifecycle of existing solutions in audiometry, tympanometry, OAE, and ABR
• Analyze customer and market needs through interviews, on-site visits, and third-level support activities

Production of actionable insights and recommendations for Go-To-Market strategy and product roadmaps through competitive, buyer, customer, and market research...

• Review and process invoices along with providing the resolutions
• Review and validate basic essentials of valid invoice like supplier details, PO, bank account, invoice number, invoice date
• Release the invoices for payment timely and accurately

• Serving as the primary point of contact for operational matters with corporate clients and software partners
• Managing day-to-day operational issues and liaising with Professional Services team and IT departments to ensure smooth service delivery
• Developing processes and guidelines relevant to the team