Customer support representative állások, munkák

• Bachelor’s or Master’s degree in a life-science discipline (e.g. Biology, Chemistry, Biotechnology). (Please note: this role targets a life-science background; engineering degrees are not the intended profile)
• Solid understanding of immunoassays and/or chromatographic methods

• Bachelor’s or Master’s degree in a life-science discipline (e.g. Biology, Chemistry, Biotechnology). (Please note: this role targets a life-science background; engineering degrees are not the intended profile)
• Solid understanding of immunoassays and/or chromatographic methods

• As part of our Scrum Master duo, foster an agile culture in our teams and across the entire start-up.
• Guide software development from the user story through design, implementation and testing all the way to deployment.

• Develop, maintain and optimise complex SQL queries within a banking Data Warehouse environment.
• Extract, analyse and structure customer data to support business intelligence, marketing campaigns and reporting.
• Develop and maintain Qlik Sense applications, dashboards, Load Scripts and data models.

• Ügyfelekkel való kapcsolattartás telefonon és személyesen.
• Időpontok egyeztetése és megbeszélések szervezése.
• Ügyféligények megismerése, információk összegyűjtése.
• Adminisztratív és irodai feladatok ellátása.
• Ügyfélmegbeszélések előkészítése, szakmai egyeztetések támogatása.

• Managing the process for enquiries and complaints to resolution without managerial support
• Dealing with sophisticated customer requirements efficiently and professionally as per the service level agreement
• Maintaining daily customer service reports

• Evaluate, optimize, and enhance manufacturing and operational processes to improve efficiency and compliance
• Lead technology transfer and scale-up activities into GMP manufacturing environments
• Ensure manufacturing readiness through effective process implementation and operational support

• Install and commission XSYS equipment at customer sites, including system setup, testing, acceptance and handover.
• Perform preventive and corrective maintenance, repairs, upgrades and technical modifications to ensure equipment reliability and minimize downtime.

• Analyse global logistics data, costs and operational performance to identify trends, risks and improvement opportunities.
• Develop and monitor logistics KPIs, reports and cost-saving initiatives across the global organisation.

• Analyse global logistics data, costs and operational performance to identify trends, risks and improvement opportunities.
• Develop and monitor logistics KPIs, reports and cost-saving initiatives across the global organisation.

• Operation, maintenance and optimization of production Linux and cloud environments
• Management and support of containerized applications using Docker and Kubernetes/OpenShift
• Monitoring of infrastructure, applications and integrations using modern monitoring and logging solutions

• Analysis and research of cloud-native tools and frameworks for Google Cloud Platform solutions
• Support for the T-Systems Public Cloud Product Management Team in building and defining solutions

• Design and develop scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Build and enhance user experiences using Lightning Web Components and Aura Components

• Develop and manage business relationships with major retail accounts in DACH, with a primary focus on hypermarkets and supermarket chains.
• Drive product listings and ranging opportunities by building strong relationships with Category Managers and Buying Teams.

• Ügyfelekkel történő kapcsolattartás
• Időpontok egyeztetése és ügyféltalálkozók szervezése
• Ügyféligények felmérése
• Pénzügyi és biztosítási megoldások ismertetése
• Meglévő ügyfélkapcsolatok ápolása, hosszú távú együttműködések kialakítása
• Adminisztratív feladatok ellátása

• Supporting customers throughout the order lifecycle
• Export order processing
• Logistics coordination
• Shipping administration
• Customer communication
• Quotations
• Master data management
• Providing exceptional customer support
• Responding promptly and accurately to internal and external customer requests

Achieve or exceed assigned territory sales targets through effective clinical support, customer engagement, product adoption, and close collaboration with the team....

• Translation of commercial and digital strategy into actionable digital sales initiatives
• Ownership and monitoring of the digital share of B2C commercial results
• Shaping and maintaining the digital sales roadmap in alignment with business priorities

• You will support manufacturing and assembly processes by conducting fault analysis and implementing corrective measures using methodologies such as 8D, QRQC and SHAININ;
• You will organize and implement Conformity of Production tests to ensure compliance with quality and regulatory requirements;

• You will support manufacturing and assembly processes by conducting fault analysis and implementing corrective measures using methodologies such as 8D, QRQC and SHAININ;
• You will organize and implement Conformity of Production tests to ensure compliance with quality and regulatory requirements;