Customer support representative állások, munkák

• Investigating, handling and following up on customer complaints • Liaising with international customers • Monitoring customer performance indicators • Managing customer portals • Active participation in customer visits and audits • Coordinating problem-solving processes • Checking the...

• Assisting customers, courier partners, and venues across multiple countries via live chat and phone
• Helping ensure smooth and efficient delivery operations
• Working closely with the support team and other Wolt teams to continuously improve our service

• Onboarding new restaurant and retail partners to the Wolt platform
• Communication with partners via email and phone mostly in German
• Guidance of partners through setup requirements and processes
• Uploading and updating menus in Wolt’s internal systems

• Szoftveres és telefonos távsegítség a Deutsche Telekom által megrendelt antenna (2G/4G/5G) állomásokat érintő műszaki fejlesztésekhez
• Bejövő hívások és változtatások (Change) adminisztrációja
• Telefonos kapcsolattartás a helyszínen lévő kivitelezővel

• Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes
• Act as a role model for customer centricity, collaboration, and operational excellence

• Providing exceptional customer service experience to external customers and internal stakeholders in administration, order management, quotations, master data
• Dealing with complex customer requirements and managing escalations

• Facilitation of site start up and communication with internal and external team members
• Support of sites and study teams to achieve rapid site start up
• Work directly with assigned sites on all site related essential document collection and review

• Support of global processes in the area of SAP authorization concepts
• Support SAP end-users with resolving authorization issues
• SAP access management support for missing or locked users
• Access management support for missing role or job function assignment

• 2nd level support for complex incidents, service requests, and operational issues
• Handling incidents, problems, changes, and service requests using ServiceNow as the central ITSM tool
• Analyzing, troubleshooting, and resolving issues across application, database, OS, and infrastructure layers

• Own CI/CD pipeline stability across MFT and MFT Enterprise
• Build and baseline the Kubernetes-based on-premise deployment environment for MFT Enterprise
• Reduce single-resource dependency on infrastructure
• Own infrastructure-related escalations reliably
• Use AI agents to automate infrastructure tasks

• Empfang, Betreuung und Verabschiedung unserer Gäste
• Persönliche, telefonische und schriftliche Gästebetreuung vor, während und nach dem Aufenthalt
• Erstellung von Angeboten sowie Bearbeitung von Direkt-, Einzel- und Gruppenbuchungen

• Uploading and maintaining restaurant menus and related content in Wolt’s internal systems
• Ensuring menu information is accurate, complete, and up to date
• Fixing issues and following up on missing or unclear details with partners or internal teams

• Analyze customer pharmacovigilance processes, requirements, and challenges, and provide recommendations aligned with industry best practices and regulatory requirements
• Support the implementation, configuration, validation, and adoption of drug safety solutions

• Upload and maintain restaurant menus and related content in Wolt’s internal systems
• Ensure menu information is accurate, complete, and up to date
• Fix issues and follow up on missing or unclear details with partners or internal teams

• Empfang, Betreuung und Verabschiedung unserer Gäste
• Persönliche, telefonische und schriftliche Gästebetreuung vor, während und nach dem Aufenthalt
• Erstellung von Angeboten sowie Bearbeitung von Direkt-, Einzel- und Gruppenbuchungen

• Szoftverkarbantartási projektek végrehajtása elosztott vezérlőrendszereken (Omnivise T3000)
• Alkalmazás, rendszer és biztonsági javítások telepítése
• Helyzetfüggő korrekciós intézkedések végrehajtása vezérlőrendszer egységeken a szoftver integritásának és hatékonyságának biztosítása érdekében

• Definition and execution of a multi-year IT roadmap aligned with business objectives and growth
• Oversight of end-to-end IT operations including infrastructure, applications, service desk, and security
• Establishment of reliable, scalable, and cost-efficient IT services and service levels

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

KEY RESPONSIBILITIES In this exciting position your responsibilities include amongst others: •Be in the lead for complaint handling processes and in time reporting •Support complex activities to identify root causes as well as the implementation of containment and corrective actions •Review and...

• Unterstützung im Service (Frühstück, Mittag oder Abend – je nach Einsatz)
• Betreuung unserer Gäste mit Herz und Überblick
• Einhaltung unserer Qualitäts- und Hygienestandards

• Design and develop software for our test- and simulation framework (TSF) in C++
• Software development of TSF Graphical User Interface (GUI) elements Simulation, design, implementation and independent execution of development tests (unit tests)as well as execution of code reviews