Customer support representative állások, munkák

• Investigating, handling and following up on customer complaints • Liaising with international customers • Monitoring customer performance indicators • Managing customer portals • Active participation in customer visits and audits • Coordinating problem-solving processes • Checking the...

• Maximizing CS agent uptime and driving long-term technical maturity of Customer Support infrastructure
• Owning end-to-end strategy for collating, triaging, and prioritizing highest-impact bugs blocking frontline

• Management of service partner contracts, amendments, and related administrative documentation
• Coordination of partner registration and contract execution across company systems
• Monitoring of pending repair claims to ensure timely resolution

• Üzleti felhasználókból álló ügyfélkör kialakítása
• Termékek folyamatos értékesítése ügyfelek felé
• Ügyfél érdekeit szem előtt tartó partneri viszony kialakítása és megtartása

• Development of the Tulip OS
• Maintenance and support of bootloader, kernel, and userspace development for Tulip hardware
• Working alongside product management and customers to identify key features and product performance
• Contributing to strategic planning

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic connecting customers to automation solutions

• Supporting clients throughout the lifecycle including administration, order management, quotations, master data
• Providing exceptional customer support responding to internal and external customer requests
• Dealing with complex customer requirements and managing escalations

• Provide professional customer support via email, telephone, customer portals, and other communication channels.
• Process customer orders, forecasts, and purchase orders using the company's Order Management and ERP systems.

Onboarding made easy: With webinars and trainings (remote or sometimes on-site), you will optimally prepare our customers for the use of Craftnote....

• Owning and improving network infrastructure including switches, routers, VLANs, and Wi-Fi with security and high availability
• Managing Windows clients, Active Directory, Group Policies, file access, and PowerShell automation

Further information on data protection and your rights can be found MF Group AG Kornhausstrasse 25 9001 St. Gallen...

Luzi AG Riedwiesenstrasse 5 8305 Dietlikon...

• Providing customer support throughout the service lifecycle
• Handling customer inquiries
• Processing orders
• Managing quotations
• Maintaining customer data
• Working with cross-functional teams
• Serving as a key point of contact for internal and external customers

• Customer service and technical support for the company’s financial partners (B2B only)
• Identifying customer issues and providing assistance in resolving them
• Administration and documentation of processes
• Collaboration with both domestic and international colleagues

• Customer service and technical support for the company’s financial partners (B2B only)
• Identifying customer issues and providing assistance in resolving them
• Administration and documentation of processes
• Collaboration with both domestic and international colleagues

• Handling inquiries via email and phone from customers and internal parties
• Performing order management activities including order entry, price checking, order clearing aligned with company policies, and preparing vital shipping documentation

• Új ügyfélkapcsolatok kialakítása és a meglévő partnerkör ápolása
• Személyre szabott igényfelmérés és tanácsadás
• Meglévő szerződések felülvizsgálata, spórolási lehetőségek megtalálása
• Ajánlatkészítés és a kapcsolódó adminisztráció hajszálpontos kezelése

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• First point of contact for all IT hardware incidents on the logistics floor
• Share knowledge and procedures with logistics employees during troubleshooting, so recurring issues can be solved independently
• Resolve incidents directly on-site or guide staff to the correct escalation path

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• First point of contact for customer-reported technical issues and service requests
• Triage and assignment of incidents, tracking progress and ensuring timely resolution based on SLA targets
• Keeping users and internal teams informed with clear and timely updates