Ügyfélszolgálat, Ügyfélkapcsolat vezető állások, munkák

Have in depth knowledge of customers, understand their needs and have strong knowledge of the business, products and processes....

• Manage and develop a defined international customer portfolio
• Handle the full order lifecycle: from intake, quotations, and pricing to contracts, invoicing, and post-sale support
• Communicate proactively with clients via email, phone, and occasionally in-person

• Act as account manager for assigned custo­mers in the assigned region and languages
• Actively communicate with applicants and certified customers, providing necessary information and addressing the specific needs of key accounts

• Provide best in class Customer Service to aircraft Owners, Operators, CAMOs, and Pilatus Authorized Service Centers
• Build and sustain strong customer relationships to promote trust and long-term engagement.

• Schedule training sessions and enter data in our CRM system
• Conduct trainings on the use of our TVT software – on-site and online
• Follow-up on training sessions (certificates, training surveys, feedback, etc.)
• Manage our e-learning portal and create content with internal and external stakeholders

• Leading and coordinating customer onboarding, including onsite demonstrations, trainings, and rollout planning.
• Supporting and assisting with installations, commissioning, and validation of continuous monitoring systems at customer sites.

Serve as the main point of contact for a portfolio of up to 20–25 clients, building lasting relationships and acting as their advocate within suena...

• Strategic Leadership: Define and execute the vision and strategy for the Customer Success Management function at TOPdesk.
• Team Building & Management: Lead, coach, and expand a growing team of Customer Success Managers in the Netherlands and Germany.

Jegykezelő munkakör betöltése...