Informatikai támogatás állások, munkák

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Lead and manage the team responsible for PowerBI support, ensuring timely and effective resolution of technical issues. 
• Oversee the implementation and enforcement of Fabric and PowerBI governance policies and procedures to ensure data integrity, security, and compliance. 

• Act as a trusted advisor to clients, from practitioners to C-level executives
• Deliver engaging presentations and product demos that showcase real-world value
• Lead workshops and discovery sessions to uncover customer challenges and opportunities

• Proposing additional enhancements and new software solutions for the firm's legal professionals and administrative departments
• Troubleshooting software problems for firm users as they relate to firmwide, departmentally-driven technology projects

• You will work on Data, Data Analytics, AI and Automation topics on a project basis, for and in collaboration with customers throughout Switzerland and internationally
• You will learn through knowledge sharing, trainings and on the job experiences.

• Provide expert-level Tier 3 troubleshooting and resolution of complex customer issues for VIAVI's Transport and ONE LabPro products.
• Collaborate closely with R&D, product management and T1/T2 support to investigate and resolve customer issues.

Shape the Future of Digital Workspaces - Design, implement, and optimize physical endpoints and virtual environments with Azure Virtual Desktop and Windows 365, ensuring seamless client management via Microsoft Endpoint Manager (Intune/SCCM)....

• Collaborate with the sales team to understand customer requirements and provide expert guidance on how our SaaS solutions can address their challenges.
• Conduct product demonstrations and presentations to potential customers, showcasing the features and benefits of our API.

• Lead technical discovery sessions to deeply understand and map complex merchant requirements.
• Design and present tailored payment solutions, clearly mapping Mollie's APIs and products to specific business needs.

As a (Junior) Cloud Architect & Advisor (CAA), you will be responsible for the private cloud technical foundation of RISE with SAP and Business Data Cloud (BDC) engagements. The CAAs' mandate spans the initial sales cycle, subsequent change requests and renewal events for private cloud architecture...

• You will help new employees get started quickly by allocating and installing IT equipment.
• You will act as a point of contact to support new employees' introduction to our systems (hardware, software, mobile services), provide help with onboarding and be available to answer questions.

• Serving as the main contact for business users and the IT/CRM support team.
• Delivering first-level support, troubleshooting, and guidance to end users.
• Creating and maintaining documentation, user guides and training materials for all sales systems and tools in use.

• Provide Level 2 technical support for enterprise customers, working closely with Level 1 (customer service) and in coordination with Level 3 (experts and external partners).
• Troubleshoot, analyze and resolve complex issues across IT and telecom environments (fixed, mobile, data, VoIP, networks).

• Build exceptional on-platform solutions: Design, implement, and maintain high-quality Salesforce solutions using LWC, Aura, Apex, and Flows.
• Lead Apex by excellence: Apply strong OOP, clean architecture, testability, and performance in mind.

• Testing and monitoring e-commerce payments, ensuring accuracy and compliance with established policies and procedures.
• Handling incoming tickets related to online payments, customer payouts & fraud prevention.
• Creating and managing IT development tickets for payment-related issues.

• Manage onboarding/offboarding, ensuring IT equipment and software readiness.
• Coordinate hardware/software orders and employee IT support requests.
• Troubleshoot issues with devices and local infrastructure (network/connectivity).

Informatikai eszközök üzemeltetési feladatainak ellátása Hibák elhárítása Sérülékenységek feltérképezése...

• Champion an enhanced client experience across supported locations by proactively identifying and resolving operational issues.
• Maintains key performance metrics (KPIs) related to service quality, efficiency, and customer experience to drive continuous improvement and client productivity.

• Support the administration and maintenance of our CRM platform, including updating master data for wind and solar plants
• Perform regular data quality checks to ensure accuracy, completeness, and consistency
• Assist in building and maintaining dashboards and reports for different business units

Empower customer success: Partner proactively with customers to enhance their adoption and sustainable consumption of SAP BDC services, coordinating closely with the Account Team....