Customer support representative állások, munkák Budapesten

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• First point of contact for customer-reported technical issues and service requests
• Triage and assignment of incidents
• Tracking progress and ensuring timely resolution based on SLA targets
• Keeping users and internal teams informed with clear and timely updates

• Handling inquiries via email and phone from customers and internal parties
• Performing order management activities including order entry, price checking, order clearing aligned with company policies, and preparing vital shipping documentation

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Supporting the Service Delivery Management processes
• Managing work order administration
• Creating and follow-up work orders in the system
• Dispatching service internally and to 3rd Party service providers
• Scheduling 3rd party services and maintaining requirements and service dates

• Leading new assignments and projects individually or as part of a team
• Interacting with customers and vendors and participating in sales discussions
• Managing and maintaining vendor contract information
• Participating in invoicing processes
• Maintaining supplier database

- A közösségi média felületek (Instagram, Facebook, TikTok stb.) kezelése. - Videók és kreatív tartalmak készítése (Canva, CapCut vagy hasonló programok használatával). - Ügyfélkapcsolatok és WhatsApp kommunikáció kezelése. - Új ügyfelek megszerzését célzó online marketingtevékenységek. - Google...

• Full cradle-to-grave ownership of customer enquiries and issues
• Management of dynamic workflow across different channels
• Creative diagnosis of complex issues
• Collaboration with KYC and Financial Crime teams to facilitate customer issues

• Maintaining and supporting the daily activities of the Integrated Support Team with wide process knowledge and cross-functional collaboration
• Offering a high level of customer service as the first point of contact for internal customers

• Felhasználói támogatás nyújtása telefonon és e-mailen keresztül
• Hibajegyek kezelése és nyomon követése
• Alapvető technikai problémák megoldása
• Kapcsolattartás a belső IT csapattal
• Rendszeres riportok készítése a vezetőség számára

• First-line support for business applications and end users
• Management and tracking of incidents and change requests in the service desk system
• Troubleshooting application issues and coordination with internal teams, vendors, and users

• First-level support during regular office hours with participation in an on-call duty rotation
• Acting as the first point of contact for incidents, service requests, and alerts
• Initial incident analysis, troubleshooting, and resolution
• Escalation of complex issues to 2nd and 3rd level teams

• tartod a kapcsolatot a meglévő ügyfeleinkkel,
• felveszed a kapcsolatot potenciális új érdeklődőkkel,
• adminisztrálsz,
• online ügyféltalálkozókon veszel részt,
• tapasztalataidat, ötleteidet megosztod velünk a közös meetingeken,
• szakmai oktatásokon és tréningeken fejleszted a tudásodat,
• szerződéseket kötsz,

• Betrieb der Telefon- und Anrufverteilungsanlage des Kunden
• Durchführung von Systemverwaltungsaufgaben sowohl auf Hardware- als auch auf Anwendungsebene
• Erkennen, Analyse und Behebung komplexer Fehler im Zusammenhang mit der Sprachqualität und den Systemkomponenten

• MPLS hálózati kapcsolatok törlése és logikai changek kezelése e-mailben és különböző szoftverfelületeken Deutsche Telekom ügyfelei számára
• Adminisztratív és dokumentációs feladatok ellátása
• Folyamatok nyomon követése
• Kimutatások, statisztikák, prezentációk készítése
• Kollégák tevékenységének támogatása

• 2nd level support for complex incidents, service requests, and operational issues
• Handling incidents, problems, changes, and service requests using ServiceNow as the central ITSM tool
• Analyzing, troubleshooting, and resolving issues across application, database, OS, and infrastructure layers

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic for automation solutions

• Solution design as contact person and consultant for complex IT architectures
• Cost estimation for highly complex solutions and support with budget planning
• System architecture design of innovative and highly complex system architectures

• Proactive review of partners’ operating environments to deliver training, documentation, and best practices in customer support
• Development of tailored support documentation and leading workshops to map out support models for new partnerships

• Coordinating diabetes product shipments via GLS courier services
• Registering, tracking, and maintaining product shipment data in Excel spreadsheets
• Scanning, archiving, and administering GDPR declaration forms