Customer support representative állások, munkák Budapesten

• Complete invoice generation and validation in line with contract terms and pricing
• Supervise and resolve billing errors, discrepancies, and exceptions
• Manage billing blocks and support release activities in SAP where required
• Perform billing corrections including rebilling and data adjustments

• Being the main point of contact between End users and Onsite Engineers.
• Understanding and supporting the End-to-End Product Management Lifecycle
• Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users

• L1 support tevékenységet ellátó informatikai üzemeltetési feladatok ellátása,
• az intézmény alaptevékenységéhez kapcsolódó informatikai és oktatástechnikai rendszerek üzemeltetési feladatainak ellátása, felhasználók közvetlen támogatása,

• Coordinating day-to-day IT operational tasks, including system checks, updates, and user support
• Managing IT service requests and tracking their progress through ticketing systems
• Providing first-line support for hardware, software, and network-related issues

• Database management and data processing tasks
• Administrative support
• Handling customer inquiries via phone and email
• Processing and tracking orders
• Communication with international teams in English

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Coordinate and support the delivery of Retail IT projects across fuel stations and head office operations.
• Lead and actively participate in IT and IT-related projects, ensuring successful delivery and business alignment.

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year

Contribute to the requirement definition for the assigned physical security product area, develop functional specifications, and create project plans and software release schedules to support the certification process...

• Downloading and forwarding copies of invoices and customer account statements to clients
• Performing ad hoc administrative tasks for the Accounts Receivable team and the Team Leader
• Handling written and telephone communication with clients
• Preparing and reviewing Accounts Receivable (AR) ageing reports

Nyiss velünk új fejezetet a főváros szívében! A hamarosan nyitó Campanile Budapest Center a közvetlen vendéglátást ötvözi a modern, dinamikus városi hangulattal. Olyan lelkes és elhivatott csapattagokat keresünk, akik velünk együtt építik a szálloda egyedi karakterét, és gondoskodnak arról, hogy...

What You’ll Do: •Monitor customer orders and coordinate order fulfillment with logistics partners and warehouses •Handling customer return processes and communicate regularly with external logistics partners •Tracking orders from order placement to invoicing and return completion •Review pending...

• Kialakítod és képviseled a termék jövőképét és fejlesztési roadmapjét.
• Az üzleti célok és ügyféligények alapján meghatározod a fejlesztési irányokat.
• Folyamatosan keresed azokat a lehetőségeket, amelyekkel a termék üzleti értéke és hatékonysága növelhető.

• Saját fejlesztésű rendszereink tesztelése, finomhangolása, hibák keresése
• Ügyfeleink támogatása telefonon és távoli eléréssel, rendezvények, ülések előtti felkészítés
• Oktatások megtartása ügyfeleinknek és kollégáinknak

• Execute quality evaluations using the client-aligned audit framework 
• Deliver structured, actionable audit feedback to agents
• Ensure all quality reporting meets the client contractual and compliance requirements
• Conduct call and case monitoring with the tools

• Ensure the quality of data across various domains (Security, Portfolio, Counterparty, Ratings, Benchmark, Analytics, Pricing) and within relevant systems.
• Perform assigned daily/monthly processes, escalating issues or determining solutions to remove obstacles for the team.

Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls...

• Támogatod az ügyfélszolgálati rendszerek (pl. VCC Live, DMS One, SAP, Salesforce, Huszár) napi működését és biztosítod a zavartalan üzletmenetet.
• Kezeled, priorizálod és nyomon követed a beérkező technikai hibajegyeket a rögzítéstől a megoldásig.