Customer support representative állások, munkák VII. kerületben

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.
• Workig schedule: 12/5: 7 am and 10 am 

• Support and coordinate IT audits, compliance activities, and risk management for HR systems
• Drive improvements of audit-compliant processes, standards, and documentation
• Contribute to IT product roadmaps and process optimization initiatives

• Handling property-related enquiries and maintenance requests
• Updating information and records in internal systems
• Communicating with landlords, tenants, and suppliers
• Supporting the team with administrative tasks and reporting

• Provide first level support through handling incoming queries and help requests from end users
• Availability shift rostering for 24x7
• Creating detailed notes of the issue and documenting resolution
• Support our top customers using your specific language skills.

• Manage orders and related activities via email and online systems (minimal phone communication, approx. 2-3 calls per day)
• Communicates with customers and suppliers
• Track and follow up on orders throughout the order lifecycle

Vállalatirányítási rendszerben árajánlatok készítése ügyfelek számára...

• Be the first point of contact for IT-related questions via phone, email, chat, and ticketing systems
• Support users in German and English
• Troubleshoot common hardware, software, and access-related issues
• Log and track incidents in our ITSM system
• Escalate more complex issues to specialist teams

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Act as a key contact point for clients and internal teams
• Handle incoming requests related to property maintenance and operations
• Keep important records and systems accurate and up to date
• Coordinate with different stakeholders (e.g. property managers, tenants, service providers)

• Oversee and operate the full GROHE warranty system, securing fast andaccurate claim handling.
• Ensure service provider coverage and maintain high service quality standards.
• Improve customer satisfaction through process optimization and KPI monitoring.

Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes...

• Ügyfélszolgálatainkat személyesen, telefonon és írásban felkereső ügyfeleink teljes körű, magas színvonalú kiszolgálása.
• Villamosenergia- és földgázszolgáltatáshoz kapcsolódó számlázási, reklamációs és panaszkezelési ügyek intézése.

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

Responsibilities: •Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience. •Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance...

- Árajánlatkérések és megrendelések felvétele - Tájékoztatás at szolgáltatásainkról személyesen, írásban és telefonon - Árajánlatok elkészítése, megrendelések elindítása - A gyártás folyamatának felügyelete...

• bejövő megrendelések fogadása telefonon és e-mailen keresztül
• ügyfelek segítése, támogatása szakmai tanácsadással
• megrendelések összekészítése, nyomon követése
• számlák, bizonylatok kiállítása (Navision rendszerben)
• garanciális termékek, illetve visszáruk kezelése, dokumentálása

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

Manages / operates the IT applications in his/her professional field and provides professional support to users, handles incidents, problems and change requests, and provides their resolutions, as well as makes suggestions for the improvement of related processes....

• Manage customer orders throughout the order fulfillment lifecycle, ensuring accurate and timely processing
• Process customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitor open orders and proactively communicate updates to customers and internal stakeholders