Customer support representative állások, munkák XIV. kerületben

• Be the first point of contact (Level 1 support) for German-speaking end users
• Handle requests via phone, email and ticketing tools
• Solve typical IT issues (password resets, access, basic troubleshooting, guidance)
• Document cases accurately and log tickets with clear notes

• Support internal customers (Sales, Finance, After-sale service and Security) providing troubleshooting and training on hardware and software functionalities.
• Ensure that employees follow computer usage policies, information security and privacy best practices.

• Own and resolve sensitive or high-priority client issues
• Provide fleet related support via email and phone
• Handle tasks related to fuel/EV card accounts and service issues
• Communicate clearly and efficiently with both customers and internal teams
• Manage expectations and escalate where needed

• Provide first-line technical support for kiosk and restaurant technology issues
• Troubleshoot hardware and software problems related to kiosks, POS, and peripherals
• Diagnose and resolve issues remotely, escalating when necessary
• Support system incidents including outages and performance issues

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Act as first point of contact for our customers, resolving technical issues of our clients
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Ügyfelekkel való elsődleges kapcsolattartás,
• Beérkező IT jellegű kérések és hibák kezelése, megoldása L1-es szinten,
• Telefonos és egyéb csatornákon történő támogatásnyújtás,
• Komplexebb, L1 szinten nem kezelhető problémák továbbítása,

• In TATA Consultancy Services (TCS) you can implement your language knowledge with native speakers in a dynamic working environment.
• Learn and have fun while you explore our uniquely diverse company culture with more than 90 different nationalities in our Hungarian branch office.

A kijelölt ügyfélreferensek ügyfélköréhez (Nem-Banki Pénzügyi Intézmények) kapcsolódó támogató-, szervező-, adminisztratív- és problémamegoldó jellegű feladatok ellátása, ügyfélmegbízások végrehajtása, nyomon követése....

• Diagnose, resolve and track post-sales technical issues related to mobile devices,
• Provide support via phone, email, and Teams, utilizing a dedicated hotline and mailbox, and meeting SLA requirements,

• bejövő hívásokon keresztüli értékesítés és ügyféltámogatás,
• hívásokhoz kapcsolódó adminisztráció.

As a CUSTOMER LOGISTICS SUPPORT SPECIALIST, you'll play an essential role in helping customers throughout their delivery journey. This is more than a traditional customer service role – you'll gain exposure to the fast-paced world of logistics and supply chain operations while working closely with...

• Location: Budapest, Váci str. 1-3., DBH Flex, B building 3rd floor, 1132 Budapest (near WestEnd)
• Work mode: Onsite
• Working hours: Monday - Friday; 08:30 - 17:00
• Be the first point of contact for French-speaking customers, providing technical support.

• Online és írásbeli megrendelések kezelése, feldolgozása a belső szabályok szerint
• Aktív együttműködés az értékesítési, raktári, pénzügyi és ügyféltámogató csapatokkal
• Ügyféladatok létrehozása és frissítése vállalati rendszerekben
• Rendelések státuszának folyamatos nyomon követése a teljesítésig

Responsibilities: •Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience. •Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance...

• Provide first-line IT support to end users via phone, email, or ticketing systems.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.

• Provide advanced (3rd line) IT support, handling complex and escalated hardware, software, and network issues.
• Act as an escalation point for junior and intermediate team members, providing guidance and technical expertise.