Customer support representative állások, munkák XIV. kerületben

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.
• Workig schedule: (15/7)

• az ügyfelek tájékoztatása, tanácsadás és segítségnyújtás a szolgáltatás használatában,
• személyes ügyfélfogadás,
• telefonon vagy e-mailben érkező kérések, problémák, panaszok kezelése,
• szerverterem felügyelete 0-24-es munkarendben,

• Manage daily operations and ensure adherence to KPIs and schedules.
• Drive quality and customer satisfaction through effective floor management.
• Build strong relationships with internal support groups and external stakeholders.
• Monitor team performance, provide feedback, and maintain morale.

• Act as the initial point of contact for end users via phone and email.
• Diagnose basic technical issues and provide first-line resolutions.
• Create and categorize support tickets, ensuring correct priority levels.
• Escalate more complex incidents to specialized support teams.

• Providing first-line technical support for software, hardware and network-related issues.
• Logging, tracking and resolving incidents and service requests.
• Troubleshooting technical problems and escalating more complex cases when required.
• Following up with users to ensure successful resolution.

• Act as the first point of contact for end users and resolve IT issues at first level
• Handle user requests via phone, email, and support tools in line with SLAs
• Accurately document cases and actions in the ticketing system
• Escalate unresolved issues to Level 2 teams and follow up through resolution

• Act as main point of contact between team and client to control processes and assist communication
• Liaison with clients and third parties such as landlords, tenants, and their agents to ensure uninterrupted use of client premises

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.
• Workig schedule: 12/5: 7 am and 10 am 

• Communicating with German or French speaking potential and existing customers
• Providing remote technical support and answering product-related questions
• Keeping customers informed by tracking orders and following up on deliveries

• Provide first level support through handling incoming queries and help requests from end users
• Availability shift rostering for 24x7
• Creating detailed notes of the issue and documenting resolution
• Support our top customers using your specific language skills.

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office 
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. 

• Own and resolve sensitive or high-priority client issues
• Provide fleet related support via email and phone
• Handle tasks related to fuel/EV card accounts and service issues
• Communicate clearly and efficiently with both customers and internal teams
• Manage expectations and escalate where needed

• Handing incoming customer inquiries via email, chat, and phone in Bulgarian and English.
• Resolving client issues and providing accurate information about our services.
• Updating the internal database (SAP) with relevant customer information.

• IT-hibajelentések, kérdések és változtatási kérések kezelése
• Ügyfél támogatása telefonon és írásban
• Hibajegyek kezelése, ellenőrzése és irányítása
• Kapcsolattartás az ügyfelek és a második szintű támogatást végző kollégákkal, szolgáltatási jegyek figyelemmel kísérése

  MAIN TASKS: • management and follow-up of orders from customers in Austria • maintening of existing customer relationships, understanding their needs and providing high-quality service • cooperation with carriers and logistics department in organizing the deliveries • proactive cooperation with...

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• felelős leszel az IT service desk terület szakmai vezetéséért, napi feladatok és eseti ügyek kezeléséért
• a társaság telephelyein teljes körű hardver- és szoftvertámogatást nyújtasz az irodai informatikai szolgáltatások működtetéséhez