Customer support representative állások, munkák VII. kerületben

• Managing customer requests across various channels and platforms
• Investigating and understanding the root causes of customer inquiries
• Documenting all customer interactions to track activities effectively
• Inputting data into Ford systems as required

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes
• Act as a role model for customer centricity, collaboration, and operational excellence

• Leading new assignments and projects individually or as part of a team
• Interacting with customers and vendors and participating in sales discussions
• Managing and maintaining vendor contract information
• Participating in invoicing processes
• Maintaining supplier database

• First point of contact for customer-reported technical issues and service requests
• Triage and assign incidents
• Track progress and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

• First-level support during regular office hours with participation in an on-call duty rotation
• Acting as the first point of contact for incidents, service requests, and alerts
• Initial incident analysis, troubleshooting, and resolution
• Escalation of complex issues to 2nd and 3rd level teams

• Maintaining and supporting the daily activities of the Integrated Support Team with wide process knowledge and cross-functional collaboration
• Offering a high level of customer service as the first point of contact for internal customers

Munkaidő: 20-25 óra Hétköznap 8.00 – 17.00 közötti időintervallumban, Pénteken 8:00-14:00 (Hétvégi munkavégzés nincsen!) Ügyfeleink anyagainak nyomtatása, fénymásolása, spirálozása, diplomakötés, tervrajz nyomtatás, árajánlatok készítése, grafikai előkészítés és egyéb gyorsnyomdai munkák elvégzése....

• MPLS hálózati kapcsolatok törlése és logikai changek kezelése e-mailben ill. különböző szoftverfelületeken Deutsche Telekom ügyfelei számára
• Adminisztratív és dokumentációs feladatok ellátása
• Folyamatok nyomon követése
• Kimutatások, statisztikák, prezentációk készítése
• Kollégák tevékenységének támogatása

• Betrieb der Telefon- und Anrufverteilungsanlage des Kunden
• Durchführung von Systemverwaltungsaufgaben sowohl auf Hardware- als auch auf Anwendungsebene

• Development, testing, and operation of automation solutions for infrastructure and network services
• Support for project teams during solution development, quality assurance, release planning, and product releases

• Coordinating diabetes product shipments via GLS courier services
• Registering, tracking, and maintaining product shipment data in Excel spreadsheets
• Scanning, archiving, and administering GDPR declaration forms

• Serving as the primary point of contact for operational matters with corporate clients and software partners
• Managing day-to-day operational issues and liaising with Professional Services team and IT departments to ensure smooth service delivery
• Developing processes and guidelines relevant to the team

• Management of a portfolio of German customer accounts
• Support of timely collection of outstanding receivables
• Proactive contact with customers by phone and email regarding overdue payments and account balances

• 2nd level support for complex incidents, service requests, and operational issues
• Handling incidents, problems, changes, and service requests using ServiceNow as the central ITSM tool
• Analyzing, troubleshooting, and resolving issues across application, database, OS, and infrastructure layers

• Establishing and leading day-to-day Finance Technical support
• Driving operational excellence to achieve the objectives of the Global Product Line
• Leading a team of Finance Business and System Analysts
• Inspiring and shaping the future of the organization as a people manager

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic for automation solutions

• Further development of L2 and L3 VPN production models on routers and virtual routers
• Integration support of production models for network-related production systems
• Participation in complex projects
• Integration of configuration specifications into the Modular Configuration System

- A közösségi média felületek (Instagram, Facebook, TikTok stb.) kezelése. - Videók és kreatív tartalmak készítése (Canva, CapCut vagy hasonló programok használatával). - Ügyfélkapcsolatok és WhatsApp kommunikáció kezelése. - Új ügyfelek megszerzését célzó online marketingtevékenységek. - Google...

• Supporting the growth and retention of Service Product revenue across EMEA for the Chemical Analysis Division Service organization
• Serving as a key liaison between customers, Service Sales Representatives, Product Sales, Customer Service, Service Marketing, and internal operational teams