English & Hungarian Speaking Customer Service Specialist - Budapest, L1

    Company: transcosmos Information Systems Ltd.
    Location: Budapest
    Hours to cover: 24/7, 40 hours / week based on a shift pattern
    Languages: English (B2-C1), Hungarian (Native)
    Reporting to: Team Leader
     
    Transcosmos is rapidly expanding to new sites across Central Europe and recently targeted the Hungarian capital, Budapest to establish a new office and partner with a Market Leading Cilent in Telecommunications and Consumer Electrics.

    We are looking to hire candidates who are passionate about Customer Service and Technology whilst also eager to learn and develop in a dynamic and youthful environment.
    This position is for you if you speak Hungarian at Native and English at Intermediate level, have a proactive and confident approach to delivering excellent customer service and also show a strong interest towards the field of IT and newest, cutting-edge Technology.

Job description:

    As a Customer Service Specialist, you will become a member of the customer service team and support for the e-commerce channel for prestigious mobile products!

    Both you and your team will be equipped with the key technical skills necessary to become a member of the expert group. You will be responsible for providing the highest quality service and customer support, technical support and e-commerce after-sales service using a variety of communication channels.

Tasks and responsibilities:

  • Providing technical support to clients of a leading manufacturer of mobile technologies;
  • Handling requests related to the e-commerce channel
  • Support for incoming calls, chat, social media and e-mail correspondence in Polish;
  • Support for customer requests related to the use of mobile devices;
  • Solving system faults and troubleshooting;
  • Log requests in the system;
  • Active cooperation with other levels of technical support.

Requirements:

  • Proficiency in Hungarian;
  • Confident and fluent English at intermediate level (B2 level);
  • Experience in customer service (at least 1 year)
  • Basic technical knowledge and / or interest in mobile technologies
  • Ability to work in a team;
  • Pro-client attitude;
  • Ready to work in a shift system;

Benefits:

    Transcosmos are proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:
  • Direct employment contract for an indefinite period
  • Cafeteria
  • Training opportunities
  • Diverse and friendly work atmosphere
  • Modern office environment
  • Local and global career progression opportunities

Sector(s):

  • Client Services, Customer Services
  • Call Center Services
  • Personal Costumer Service
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

All of these are:

  • English - intermediate / communication
  • Hungarian - higher advanced/fit for negotiation

Job location:

Budapest

How to apply/ contact information:

Please send your Cv.