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Business Support Representative - Dutch Speaking

Szeged

    BP is establishing a new Business Service Centre (“BSC”) location in Szeged which provides Finance, Customer Service and Operational Procurement services to BP’s Downstream businesses in Europe. The BSC provides the opportunity to combine activities dispersed across different locations, and support the standardization and simplification of processes. The new BSC site is starting operations in 2017, along with the Budapest site which was opened in 2009 and currently has 1400 employees. We are looking for experienced professionals to contribute to our success.

If you join our Business Support team, you may have the following responsibilities:

  • Be the centre of expertise for GBS Europe in our ERP systems (SAP, ISP, Siebel, Cardex, MDM) and components of various satellite systems through the process of analysis, investigation and coaching
  • Identify and implement improvements to data governance processes to reduce the number of errors occurring and minimise rework
  • Coordinate and provide expertise for the GSD change functions such as regression testing, change request, design forums and system rollouts
  • Analyse the root cause of errors
  • Create, document, review and update procedures where required
  • Continuously review the reporting process and tools, identify opportunities for improvement, recommend changes and support implementation
  • Apply and promote within the team the appropriate tools and processes for planning, risk management, and scheduling
  • Continuously review the reporting process and tools, identify opportunities for improvement, recommend changes and support implementation

In a Business Support Representative role we have the following requirements:

  • Fluency in Dutch and intermediate English knowledge
  • High level of IT proficiency
  • Customer oriented approach
  • Proven experience in problem solving
  • Experience in, and exposure to, training, facilitation and coaching
  • Ability to work under pressure
  • Self motivated and able to see activities through to completion
  • Excellent organisational and time management skills
  • Strong attention to detail

Sector(s):

  • Business Supporting Centres
  • Client Support, Administration
  • Sales Support
  • Client Services, Customer Services
  • Call Center Services
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

  • English
  • Dutch

Job location:

Szeged

How to apply/ contact information:

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A hirdetés adatai:
  • Pozíció neve: Business Support Representative - Dutch Speaking - Szeged
  • Rövid pozíció név: Ügyfélszolgálati ügyintéző
  • Hirdető cég: BP – Global Business Services Europe
  • Elsődleges kategória:
  • Terület: Csongrád megye
  • Város: Szeged
  • Feladatok: Be the centre of expertise for GBS Europe in our ERP systems (SAP, ISP, Siebel, Cardex, MDM) and components of various satellite systems through the process of analysis, investigation and coaching Identify and implement improvements to data governance processes to reduce the number of errors occurring and minimise rework Coordinate and provide expertise for the GSD change functions such as regression testing, change request, design forums and system rollouts Analyse the root cause of errors Create, document, review and update procedures where required Continuously review the reporting process and tools, identify opportunities for improvement, recommend changes and support implementation Apply and promote within the team the appropriate tools and processes for planning, risk management, and scheduling Continuously review the reporting process and tools, identify opportunities for improvement, recommend changes and support implementation
  • Elvárások: Fluency in Dutch and intermediate English knowledge High level of IT proficiency Customer oriented approach Proven experience in problem solving Experience in, and exposure to, training, facilitation and coaching Ability to work under pressure Self motivated and able to see activities through to completion Excellent organisational and time management skills Strong attention to detail
  • Elvárt végzettség: Középiskola
  • Elvárt nyelvismeret: Angol, Holland
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: 1-3 év szakmai tapasztalat
  • Feladás dátuma: 2017.01.11