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ROLE PURPOSE The purpose of this position is to handle customer inquiries related to the loyalty program that cannot be resolved directly by customer service via phone or written communication. This includes conducting thorough checks across relevant systems (e.g. Clarify, Techsee) and, where...

• Act as a primary point of contact for all internal IT related user queries/issues.
• Providing 1st and 2nd line technical support for MS suite of products, PCs, laptops, mobile devices, printers, Audio Video Conferencing system and telecommunication equipment.

• Ensures technically and timewise optimal Customer Support to guarantee the availability professionally and quick support by phone, email and remote assistance for customers
• Supports customers with complex technical requests using structured problem-solving approach

• Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe.
• Provide to analyze, diagnose, and resolve recurring technical challenges.
• Ensure effective communication and alignment between customers, field service engineers, and global support teams.

• Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Entra ID)
• Maintain and optimize our Hyper-V and Windows Server infrastructure
• Provide IT support across all levels (1st to 3rd line)
• Deliver hands-on IT support at congresses and events across Switzerland and Europe

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Web app development, deployment, and maintenance
• Curation of pipelines dedicated to efficient, high-throughput data pre-processing and analysis
• Cluster management / server administration
• Distributed computing / software scaling towards grid engines
• Monitoring / workload surveillance of our HPCs

Maintain and enhance the CMDB, ensuring accurate representation of infrastructure, applications, services, and their relationships. Define and implement CI lifecycle processes, classifications, and relationships. This includes verifying CI data and ensuring it's accurate and complete....

The AO is a medically guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from...

• perform proactive monitoring and in-depth analysis/documentation of Microsoft cloud environments status updates
• provide automation of service monitoring, notification of critical events
• create concepts and technical documentation describing the developed functionality

The AO is a medically guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from...

• You are part of a team who is responsible for the global infrastructure services (planning, design, installation and administration)
• You ensure the proper service delivery of the entitled end to end services (network infrastructure, Storage, Server, VM, interfaces, 芒聙娄)

• Deliver practical L2 on-site support, resolving complex issues to maintain efficient operations
• Monitor helpdesk trends, identify recurring challenges, and drive improvements across IT services
• Facilitate onboarding and training for new IT team members (f/m/d)

• Development and maintenance of bioinformatics workflows for NGS data analysis
• Exploratory data analysis of large-scale genomic datasets
• Design and execution of independent research projects at the interface of data science and neuroepigenetics
• Contribution to scientific publications and presentations

• Where? Gümlingen
• Duration: Permanent position
• Vacation: at least 5 weeks
• Weekly hours: 41 hours
• Join a growing company with a strong industry reputation and recognized leadership in energy services

Working closely with application and infrastructure engineers to address issues and bugs as soon as possible Providing transparency to the customers' product teams Driving internal takeovers from project teams Assisting delivery teams with product training and support Coordinating scheduled and...

Oversee the day-to-day operations and documentation of IT services such as M365, Atlassian Jira/Confluence and many more custom solutions, ensuring service quality....

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• First point of contact (L1) for user support related to the Aderant system (approx. 70%)
• Providing general L1 IT support (approx. 30%) as part of the L1 IT support team (hardware, software, workplace tools, troubleshooting)

• Design, develop, and maintain interfaces with external systems, including APIs, file import/export processes, and web services;
• Support and maintain ERP integrations to ensure reliability, performance, and data integrity;