Ügyfélszolgálat állások, munkák projektmenedzsment kategóriában

Feladatok, amik rád várnak: A termékstratégia és a hosszú távú üzleti roadmap kialakítása Az üzleti igények feltárása, pontosítása és validálása A feladatok és fejlesztési irányok priorizálása üzleti érték, ROI és stratégiai célok alapján Szoros együttműködés a marketing, értékesítés, logisztika,...

• Üzleti igények felmérése, dokumentálása
• A projekt során elvégzendő feladatok meghatározása, ütemezése
• A munka szervezése, feladatok kiosztása
• Dokumentáció készítése
• A projekt teljes életciklusa alatt folyamatos egyeztetés az üzlet és a fejlesztők között

End-to-end project management, which includes defining project scope, setting timelines, and ensuring successful execution across all project phases....

• Configuration, deployment, and maintenance of PC hardware, Microsoft operating systems, and software.
• Telephone, email/instant messaging, and hands-on support for employees primarily in Germany, but also across the EMEAI region. Recording incidents and requests in ticketing systems.

• Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Entra ID)
• Maintain and optimize our Hyper-V and Windows Server infrastructure
• Provide IT support across all levels (1st to 3rd line)
• Deliver hands-on IT support at congresses and events across Switzerland and Europe

• Own and manage end-to-end service management processes and tools, including incident management, service request management, asset management, and KNB management
• Ensure adherence to standards, policies and best practices in operations

• Deliver practical L2 on-site support, resolving complex issues to maintain efficient operations
• Monitor helpdesk trends, identify recurring challenges, and drive improvements across IT services
• Facilitate onboarding and training for new IT team members (f/m/d)

Oversee the day-to-day operations and documentation of IT services such as M365, Atlassian Jira/Confluence and many more custom solutions, ensuring service quality....

• Support in running IT projects as part of the project team (PMO)
• Assist the project team in the documentation of software requirements, business processes and tests
• Analyse together with the project team business department processes and optimize them
• Help with second level support

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....

• Support IT side of the delivery for the build-out of a new Global Fulfilment Center (GFC)
• Collaborate with stakeholders to define project scope, goals, and success criteria, ensuring alignment with organizational objectives.

• Manage and support IT infrastructure, systems, services, staff, and vendors of STAAR Surgical AG which includes Swiss and International users (non-US, non Japan, non China)
• Ensure IT infrastructure and systems operate optimally with minimal downtime and unplanned outages

• Lead the design, development, and deployment of integration solutions that align with IT strategy and business objectives.
• Ensure all integrations follow high development standards, established processes, and best‑practice architectural principles.