Field service commissioning engineer állás, munka

Be the first point in contact for internal customers of the KUKA Group, responding to their inquiries and technical issues in a timely and professional manner via tools, phone & email,provide exceptional technical support, troubleshoot and resolve issues efficiently,...

• Acting as the first point of contact (SPOC) for end-users, providing support for IT-related issues
• Delivering technical assistance via email, chat, phone, and ITSM tools
• Supporting customers in the contracted languages (English and German)

• Receive, dispatch, and resolve service request tickets and incoming calls
• Manage user accounts in Active Directory and other enterprise systems
• Provide IT support for hardware and software issues
• Deploy workstation images centrally
• Collaborate with IT Infrastructure teams for better user support

• Lead and inspire a small, highly skilled team managing day-to-day operations and key external service providers.
• Oversee the full lifecycle of our application landscape - ensuring availability, performance, and exceptional service quality.

• Administration and maintenance of our workstation and lab systems (Linux, macOS, Windows)
• Participation in IT projects of the institute (e.g. services, licence management, monitoring)
• Administration of user accounts
• 1st level support for our scientists
• Support of our videoconferencing systems

Receive, log, and track application incidents and service requests using ticketing tools (ServiceNow or Jira) Communicate with business users in English (and German, if applicable) to understand and resolve issues effectively Support technical teams in coordinating issue resolution and monitoring...

• You will lead a hybrid business and IT rollout team, managing operations in a dynamic international environment
• Your responsibilities will include implementing SAP S/4HANA and Salesforce across our global Sales & Service sites, based on a centrally integrated template

Act as a global domain champion for SAP BTP, Cloud Native architecture and Event Driven Architecture, owning maturity and consumption KPIs in alignment with the FRE framework....