Field service commissioning engineer állások, munkák it üzemeltetés, telekommunikáció területen

• Engaging with customers by utilizing real-time channels and tools
• Liaising with development and field teams to identify application errors and missing product functionalities for future releases
• Analyzing incidents, perform in-depth troubleshooting to identify and solve complex technical issues

Be the first point in contact for internal customers of the KUKA Group, responding to their inquiries and technical issues in a timely and professional manner via tools, phone & email,provide exceptional technical support, troubleshoot and resolve issues efficiently,...

• Acting as the first point of contact (SPOC) for end-users, providing support for IT-related issues
• Delivering technical assistance via email, chat, phone, and ITSM tools
• Supporting customers in the contracted languages (English and German)

• Receive, dispatch, and resolve service request tickets and incoming calls
• Manage user accounts in Active Directory and other enterprise systems
• Provide IT support for hardware and software issues
• Deploy workstation images centrally
• Collaborate with IT Infrastructure teams for better user support

Process Oversight: Support the planning, implementation, optimization, and measurement of business processes to drive operational excellence....

• Monitor system alarms, create and close work orders, and prepare routine monitoring reports.
• Maintain platform stability by checking hardware/software status and performing regular health checks.
• Execute software upgrades, patches, capacity expansions, and manage hardware spare parts.

• Be a local representative (Information Security Officer) of the international Security team to act as a focal point for local IT Management
• Develop and monitor IT Risk Management scenarios
• Conduct regular vulnerability assessments
• Implement and manage security measures to protect systems and data

• Dental Prevention
• Urology
• Shock Wave Therapy
• Serve as the main point of contact for Service Desk incidents and requests.
• Diagnose and resolve hardware and software issues related to Active Directory, Office 365, and workplace systems.

• Strategic responsibility for the alignment and continuous development of the IT Service Portfolio and its operability
• Ensuring transparency and consistency across current, future, and end-of-life IT services
• Defining and governing service design principles, structures, and documentation standards

As an IT Support Analyst you will be responsible of the support and maintenance of our commercial systems (consumer database solutions, retailer apps, digital platforms and mobile apps) using service management, providing support to our commercial organization, such as our field force or contact...

• Lead and inspire a small, highly skilled team managing day-to-day operations and key external service providers.
• Oversee the full lifecycle of our application landscape - ensuring availability, performance, and exceptional service quality.

You will play a significant role in major technical initiatives and projects focused on optimising data pipelines, improving service performance, and ensuring infrastructure scalability...

• As Service Delivery process owner, design, build and manage the delivery of IT services to internal and external stakeholders in alignment with SLAs and KPIs
• Conception, design, engineering and implementation of infrastructure projects in the cloud 

• Administration and maintenance of our workstation and lab systems (Linux, macOS, Windows)
• Participation in IT projects of the institute (e.g. services, licence management, monitoring)
• Administration of user accounts
• 1st level support for our scientists
• Support of our videoconferencing systems

• Collaborate with cross-functional teams to define data requirements and ensure data quality
• Support the data engineering team in reconciling data between the new and the legacy systems
• Participate in monitoring, troubleshooting, and resolving data processing issues

• IT coordination with external service providers to ensure smooth operation and support of insourced and outsourced ICT infrastructure and applications
• Operational and project support for Biel’s site (production and office environments)

• Own and optimize the end-to-end service delivery of Microsoft Copilot across M365 applications (Outlook, Teams, SharePoint, Word, Excel, Loop, Copilot Agents)
• Drive adoption and usability improvements by collaborating with internal stakeholders and Microsoft product teams

Service Design and Delivery: Define, operate, and evolve VM services: Vulnerability Detection, Response, and Remediation Support. Own the deployment, configuration, and health of vulnerability scanning tools across infrastructure and cloud. Ensure full coverage of IT, cloud, and connected product...

Governance and program planning: Own and operate the global SCRM process in close collaboration with the Risk Management Product team. Develop and maintain the SCRM process aligned with business needs, security risk appetite and compliance obligations....

• Responsible for delivering global and business-critical Workload Automation services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
• Ensure SLA 1 Class Support for the Workload Automation Service
• Maintain and enhance the operational model of our Workload Automation Tool