Field service commissioning engineer állások, munkák it support, helpdesk kategóriában

• Engaging with customers by utilizing real-time channels and tools
• Liaising with development and field teams to identify application errors and missing product functionalities for future releases
• Analyzing incidents, perform in-depth troubleshooting to identify and solve complex technical issues

Be the first point in contact for internal customers of the KUKA Group, responding to their inquiries and technical issues in a timely and professional manner via tools, phone & email,provide exceptional technical support, troubleshoot and resolve issues efficiently,...

• Acting as the first point of contact (SPOC) for end-users, providing support for IT-related issues
• Delivering technical assistance via email, chat, phone, and ITSM tools
• Supporting customers in the contracted languages (English and German)

• Receive, dispatch, and resolve service request tickets and incoming calls
• Manage user accounts in Active Directory and other enterprise systems
• Provide IT support for hardware and software issues
• Deploy workstation images centrally
• Collaborate with IT Infrastructure teams for better user support

• Dental Prevention
• Urology
• Shock Wave Therapy
• Serve as the main point of contact for Service Desk incidents and requests.
• Diagnose and resolve hardware and software issues related to Active Directory, Office 365, and workplace systems.

As an IT Support Analyst you will be responsible of the support and maintenance of our commercial systems (consumer database solutions, retailer apps, digital platforms and mobile apps) using service management, providing support to our commercial organization, such as our field force or contact...

• Administration and maintenance of our workstation and lab systems (Linux, macOS, Windows)
• Participation in IT projects of the institute (e.g. services, licence management, monitoring)
• Administration of user accounts
• 1st level support for our scientists
• Support of our videoconferencing systems

• IT coordination with external service providers to ensure smooth operation and support of insourced and outsourced ICT infrastructure and applications
• Operational and project support for Biel’s site (production and office environments)

• Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
• Provide SLA 1 Class Support for the Workload Automation Service

Receive, log, and track application incidents and service requests using ticketing tools (ServiceNow or Jira) Communicate with business users in English (and German, if applicable) to understand and resolve issues effectively Support technical teams in coordinating issue resolution and monitoring...