Field service commissioning engineer állások, munkák rendszergazda kategóriában

As an IT Support Analyst you will be responsible of the support and maintenance of our commercial systems (consumer database solutions, retailer apps, digital platforms and mobile apps) using service management, providing support to our commercial organization, such as our field force or contact...

• Administration and maintenance of our workstation and lab systems (Linux, macOS, Windows)
• Participation in IT projects of the institute (e.g. services, licence management, monitoring)
• Administration of user accounts
• 1st level support for our scientists
• Support of our videoconferencing systems

• IT coordination with external service providers to ensure smooth operation and support of insourced and outsourced ICT infrastructure and applications
• Operational and project support for Biel’s site (production and office environments)

• Responsible for delivering global and business-critical Workload Automation services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
• Ensure SLA 1 Class Support for the Workload Automation Service
• Maintain and enhance the operational model of our Workload Automation Tool

• Orchestration, deployment and administration of the open source software services developed at OSL.
• Design, development and implementation of data workflows within the above-mentioned software tools.
• Design, development and maintenance of software extensions within the above-mentioned software tools.

Receive, log, and track application incidents and service requests using ticketing tools (ServiceNow or Jira) Communicate with business users in English (and German, if applicable) to understand and resolve issues effectively Support technical teams in coordinating issue resolution and monitoring...

• Operating and extending technical and structural infrastructure components for highly secure environments, both for internal platforms and customer-facing projects
• Supporting security accreditation processes and administrating relevant systems and security technologies