Field service commissioning engineer állás, munka

• Engaging with customers by utilizing real-time channels and tools
• Liaising with development and field teams to identify application errors and missing product functionalities for future releases
• Analyzing incidents, perform in-depth troubleshooting to identify and solve complex technical issues

As an IT Support Analyst you will be responsible of the support and maintenance of our commercial systems (consumer database solutions, retailer apps, digital platforms and mobile apps) using service management, providing support to our commercial organization, such as our field force or contact...

You will play a significant role in major technical initiatives and projects focused on optimising data pipelines, improving service performance, and ensuring infrastructure scalability...

• As Service Delivery process owner, design, build and manage the delivery of IT services to internal and external stakeholders in alignment with SLAs and KPIs
• Conception, design, engineering and implementation of infrastructure projects in the cloud 

• IT coordination with external service providers to ensure smooth operation and support of insourced and outsourced ICT infrastructure and applications
• Operational and project support for Biel’s site (production and office environments)

• Own and optimize the end-to-end service delivery of Microsoft Copilot across M365 applications (Outlook, Teams, SharePoint, Word, Excel, Loop, Copilot Agents)
• Drive adoption and usability improvements by collaborating with internal stakeholders and Microsoft product teams

Service Design and Delivery: Define, operate, and evolve VM services: Vulnerability Detection, Response, and Remediation Support. Own the deployment, configuration, and health of vulnerability scanning tools across infrastructure and cloud. Ensure full coverage of IT, cloud, and connected product...

Governance and program planning: Own and operate the global SCRM process in close collaboration with the Risk Management Product team. Develop and maintain the SCRM process aligned with business needs, security risk appetite and compliance obligations....

• Responsible for delivering global and business-critical Workload Automation services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
• Ensure SLA 1 Class Support for the Workload Automation Service
• Maintain and enhance the operational model of our Workload Automation Tool

• Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
• Provide SLA 1 Class Support for the Workload Automation Service

• Act as the technical lead for SAP Ariba rollouts and enhancements
• Review initial requirements against current business processes to identify gaps or opportunities for improvement
• Provide advice on integration implementation approaches and their implications,

• Maintain, further develop and continuously improve our Europe-wide Information Security Management System to ensure its ongoing effectiveness
• Support in reviewing and optimizing current processes in accordance with industry standards and best practices

• Design and implementation of SAP S/4HANA solutions
• Supporting the transition from legacy ERP systems to SAP S/4HANA
• Identification of business requirements for new IT solutions and enhancements
• Alignment of business processes with IT strategy and architectural requirements