Php help crm javascript jquery állások, munkák it support, helpdesk kategóriában

• Fogadod a felhasználói bejelentéseket és kezeled a beérkező hibajegyeket a ServiceNow ticketing rendszerben
• Napi szinten nyújtasz L1, L2 szintű támogatást a kollégáknak Windows és macOS környezetben
• Telepíted és üzembe helyezed a számítógépeket, mobiltelefonokat és egyéb IT eszközöket

VPS üzemeltetés - VPS telepítések, konfigurálás, csomagok és programok telepítése, PHP‑verziók frissítése, hibadiagnosztika és megoldás technikai ügyfélproblémák esetén....

• Provide first-line IT support for incidents and service requests to users across Europe.
• Troubleshoot technical issues and service requests through multiple support channels.
• Resolve issues at first contact whenever possible.

• Provide customer support in Italian and English via phone, chat, and email/tickets
• Troubleshoot issues related to mobile applications, Bluetooth, connectivity, and smart devices
• Guide customers through product features and functionalities

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Office Address: 1062 Budapest, Váci út 1-3., Westend Offices, B. tower
• Working Hours: Monday–Friday, 09:00–18:00
• Employment Type: Full-time (40 hours/week)
• Support customers via phone, chat, and email in German and English.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Linux szerverek (fizikai, virtuális) menedzselése, karbantartása, mentése
• Alkalmazások futtatókörnyezetének szerver oldali üzemeltetése
• Belső és külső rendszerek, hálózat, szerverterem infrastruktúra teljes üzemeltetése
• HA rendszerek üzemeltetése
• Hozzáférés-, jogosultságkezelés, incidens kezelés

In this role, you will be required to own and manage the IT Service Desk and End users Knowledgebase (KB), achieving accurate & on-time updates that enable Continual improvement...

• Be the first point of contact for users experiencing IT-related issues
• Support customers via phone, email, chat, and ticketing systems
• Help troubleshoot common hardware, software, and access-related problems
• Provide support in Italian
• Document and track incidents in the ticketing system

• felhasználók napi szintű technikai támogatása és számítógépes eszközeinek karbantartása
• számítógépek és perifériák hibáinak diagnosztizálása és javítása
• felhasználói szoftverek telepítése, karbantartása
• irodai alkalmazások támogatása
• az informatikai csoport adminisztratív feladataiban való részvétel

• Support sales channels to deliver an outstanding and seamless customer experience
• Maintain and continuously develop modern IT infrastructure, including POS systems, networks, and mobile devices
• Manage IT asset inventory, including monitoring, lifecycle management, and timely replacement of equipment

Serve as the first point of contact for customer inquiries via phone, email, chat, and video channels, providing support in English and either French, German, Spanish or Italian....

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Provide first-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments.
• Engage with users across multiple channels, including phone, chat, and self-service portal.

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Execute quality evaluations using the client-aligned audit framework 
• Deliver structured, actionable audit feedback to agents
• Ensure all quality reporting meets the client contractual and compliance requirements
• Conduct call and case monitoring with the tools