Ügyfélszolgálat állások, munkák it programozás, fejlesztés területen

• Az üzletág tagjai által használt megoldások és alkalmazások támogatása
• Helyszíni IT támogatás nyújtása a budapesti gyártó leányvállalat számára
• Kapcsolattartás, együttműködés az üzleti és meglévő projektcsapatokkal új alkalmazások/megoldások kapcsán

• Az IT biztonsági folyamatok és dokumentációk kezelése, fejlesztése
• Részt vehetsz a NIS2 és GDPR megfelelőség biztosításában
• Auditok előkészítése és támogatása
• Belső biztonságtudatossági tréningek és oktatások tartása
• Online security training rendszer működtetése és továbbfejlesztése

• Üzleti igények elemzése: új és/vagy meglévő alkalmazás kialakításához, módosításához kapcsolódó üzleti igények megértése, kapcsolódó dokumentáció véleményezése
• Részvétel szoftverfejlesztési projektekben, aktív közreműködés a csapat munkájában

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• főként Java-alapú webes fejlesztések támogatása és üzleti folyamatokhoz kapcsolódó informatikai feldolgozások tervezése,
• fejlesztési projektek tervezési, szervezési, tesztelési folyamataiban való részvétel,

• Support the development of the Taxonomy database
• Learn how digital product hierarchies and analytics are directly correlated
• Performs assigned database duties both independently and as a member of a team
• Assisting with transfer of database information from application to web interface

•Objectives of the service: oDevelop comprehensive Knowledge Base documentation that meets organizational ITSM standards oGain deep understanding of services and processes, and translate complex information into simple, polished, engaging content oWrite user-friendly content that meets the needs of...

• Process Oversight: Support planning, implementation, optimization, and measurement of business processes to enhance efficiency.
• Tool and Model Management: Assist in developing, maintaining, and improving business tools for consistency and harmonization.

managing software development projects (kick-off, surveying and defining business demands, analysing solution proposals together with the project team, managing the testing phase, the implementation, the follow-up, handling errors during the warranty period)...

• Ensure quality and documentation of "Lead to Order" processes, including test planning and traceability of technical settings.
• Integrate, administer, and further develop the SAP Sales and Service Cloud (C4C) within the S/4 HANA environment.

Helping improve support and maintenance procedures Cooperating with and advising project management on demand Acting as the SPOC for support and other continuous engagements Driving internal takeovers from project teams Assisting delivery teams with product training and support Coordinating...

• You will keep our Linux and Windows servers and clients up and running and ensure that our network remains stable and secure
• You will assist in setting up a secure IT infrastructure, support certifications such as ISO/ TISAX and train our employees in IT security

• Testing and monitoring e-commerce payments, ensuring accuracy and compliance with established policies and procedures.
• Handling incoming tickets related to online payments, customer payouts & fraud prevention.
• Creating and managing IT development tickets for payment-related issues.

• Champion an enhanced client experience across supported locations by proactively identifying and resolving operational issues.
• Maintains key performance metrics (KPIs) related to service quality, efficiency, and customer experience to drive continuous improvement and client productivity.

• Identify and collect requirements to improve Salesforce from users and cross-functional stakeholders
• Implement Salesforce configuration changes such as Flow Builder automations, custom fields, page layouts, record types, custom settings, dashboards, and reports based on those requirements

• provide high service quality to customers for a set of services which has the potential to be customer facing as needed
• ensure that standard operations, monitoring, and escalation processes are applied consistently across a portfolio of services

• Analysis of business needs and proposal of high value-added solutions
• Establish technical specifications and division of technical tasks
• Software development within the team based on skills/affinities
• Managing integrations, gathering business feedback, and making the necessary adjustments

• Ensure that that Polarion is running smoothly in the operational environment
• Contribute to ensure efficient and high-quality support to the end users including training
• Build trusted relationships with end-users and collaborate across technical, infrastructure, and cross-functional teams

• Project Management and Analytical Skills: A robust background in project management, complemented by strong analytical thinking capabilities.
• Industry Expertise: In-depth understanding of New Installation (NI) and Modernisation (MOD) sales processes, with a focus on the relevant scope.

Defining and refining product features in collaboration with business stakeholders, product teams and end-to-end process owners to create and organize the product backlog for the products, including technical improvements to reduce the number of incidents...