Customer support representative állások, munkák XIX. kerületben

• Take ownership and resolve raised verbal and written customer issues.
• Raise activities that are not actioned by assignees.
• Account set-up, allocation and delivery issues.
• Order processing and order fulfilment.
• Sales order tracking.

• Entering customer orders and following them up
• Managing customer requests and queries
• Logging, assigning, tracking progress of complaints & claims from receipt to completion
• Interacting with customers and stakeholders in a professional, friendly and efficient manner

Responding to customer inquiries through various channels, such as phone, email, or chat, in a friendly and professional manner Assisting customers by answering their questions, providing information, and guiding them through the support process Troubleshooting and resolving technical and business...

Provides first and second level support to end-users including problem recognition, research, isolation, and resolution steps Troubleshoots and resolves issues; coaches, mentors and encourages users Participates in special projects as requested Mentors and coaches on technical solutions Serves as...

Troubleshoot and resolve advanced issues for customers related to the iREMS software, providing advice and expert knowledge by email, chat, and web channels Work closely with Product Development and DevOps to diagnose problems and deliver solutions to our customers often liaising with the software...

Define and implement the operational and technical strategy for customer support ticket handling. Ensure rapid, high-quality resolution of defects, technical questions, and data/security-related requests. Virtually manage and mentor engineers embedded across product teams. Establish a roadmap for...

Contribute to the Customer Platform team to develop core services supporting SEON's fraud prevention solution Deliver high-quality NodeJS, TypeScript and React code with simplicity, performance, and scalability in mind Design and implement client and database-related application features Maintain...

Maintaining and building new test automation suites for both functional and performance testing Backend testing of APIs using Fiddler, Postman Using tools such as Splunk and Grafana to monitor logs and server performance Manual Feature Testing Identify and implement best practices into development...

Supporting the development of a stable and scalable Kotlin and Spring Boot back-end from the ground up Collaborate closely with our Customer Support (L1) and Infrastructure Support (L2) teams to efficiently manage escalations- helping identify, troubleshoot, and resolve operational issues that keep...

Design, develop, and maintain scalable fullstack applications using .NET (preferably .NET 9) and Angular. Integrate and manage messaging systems such as Kafka and RabbitMQ. Deploy and manage applications using Docker and Kubernetes in AWS environments. Work with various databases including...

Guiding the Kotlin backend developers in designing, developing, and maintaining software applications, while setting technical direction and upholding code quality standards Collaborating with the software architect to define and evolve system architecture for enhanced scalability, performance, and...

Develop a deep understanding of your customer’s business requirements, industry challenges, and goals Gain a strong understanding of how our customers are using iREMS to maximize adoption, provide best practice solutions, and ensure account retention and growth Develop and manage a portfolio of...

Design, develop, and maintain scalable backend services using Node.js, JavaScript, and TypeScript. Build secure and performant RESTful APIs and microservices architecture. Contribute to system architecture discussions and lead technical decision-making. Apply Test-Driven Development (TDD) and...