Customer support representative állások, munkák XXI. kerületben

• Receive and log incidents and service requests through phone, chat, web, and email
• Perform basic troubleshooting using existing documentation and knowledge bases
• Aim for First Contact Resolution (FCR) whenever possible

• Adminisztrációs folyamatok precíz kezelése.
• Adatok számítógépes rögzítése modern rendszerekben.
• Microsoft Office programok (Word, Excel) felhasználói szintű használata.
• Bejövő és kimenő hívások kezelése, ügyfélkapcsolat építése és fenntartása.
• Logisztikai folyamatok támogatása, dokumentációk készítése.

• Provide second-line IT support to end users, resolving more complex hardware, software, and network issues.
• Manage and prioritize incidents and service requests, ensuring resolution within agreed SLAs.
• Install, configure, and maintain end-user devices, including laptops, desktops, and mobile devices.

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Provide advanced (3rd line) IT support, handling complex and escalated hardware, software, and network issues.
• Act as an escalation point for junior and intermediate team members, providing guidance and technical expertise.

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• Meglévő partnereink igényeinek felmérése, tanácsadás és ajánlatok kidolgozása
• Partnerekkel történő folyamatos kapcsolattartás, vevőkapcsolatok ápolása telefonon, e-mailben
• Bejövő megrendeléseik teljeskörű koordinálása, bonyolítása adminisztrációja és folyamatos kapcsolattartás a partnerekkel

• Application and IT infra support
• Incident Management and Request Fulfilment
• Receiving end user calls
• Provide elevated level of remote technical support and resolution
• Provide detailed documentation about the reported issues in the ITSM tool
• Provide proactive IT support

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Felveszed és rögzíted a vásárlói adatokat, panaszos ügyeket az IKEA elvárásoknak és a törvényi előírásoknak megfelelően.
• Hatékony megoldásokat találsz a különböző kommunikációs csatornákon beérkező vásárlói igényekre/problémákra.​

• A terméktámogató / support csapat tagjainak vezetése, motiválása, fejlesztése, ellenőrzése
• Ügyfélmegkeresések fogadása, felmerülő kérdések, hibák felvétele, kezelése
• Ügyviteli rendszer kezelése, beszerelések távoli ellenőrzése