Supervisor állások, munkák Budapesten

• Az AFR, InterGIRO1, InterGIRO2, VIBER és SWIFT csatornákon lebonyolított tranzakciók napi szintű monitorozása.
• A manuális feldolgozást vagy beavatkozást igénylő tranzakciók kezelése.
• Sikertelen, függő vagy elutasított tranzakciók kivizsgálása és rendezése.

• Felhasználói támogatás nyújtása telefonon és írásban német nyelven.
• IT-incidensek és szolgáltatási kérések rögzítése, kezelése és nyomon követése ticketing rendszerben.
• Kapcsolattartás ügyfelekkel és együttműködés a 2nd Level Support csapatokkal.
• Tudásbázisok és dokumentációk frissítése.

• Ügyfelek támogatása telefonon és írásban; IT-hibajegyek (HW és SW), módosítási kérelmek fogadása és feldolgozása
• Hibajegyek ellenőrzése és nyomon követése, valamint azoknak dokumentációja különböző rendszerekben
• Kapcsolattartás az ügyfelekkel és a második szintű támogatást nyújtó kollégákkal

• Define, monitor and continuously improve corporate HSE KPIs and leading and lagging indicators
• Develop and maintain dashboards and reports to support management decision-making
• Perform trend and root cause analyses and translate findings into clear improvement actions

• Providing first-line technical support for software, hardware and network-related issues.
• Logging, tracking and resolving incidents and service requests.
• Troubleshooting technical problems and escalating more complex cases when required.
• Following up with users to ensure successful resolution.

• Manage orders and related activities via email and online systems (minimal phone communication, approx. 2-3 calls per day)
• Communicates with customers and suppliers
• Track and follow up on orders throughout the order lifecycle

• Design, build, and maintain backend services and APIs using C#/.NET Core in a cloud (AWS) environment
• Contribute to the development of scalable and secure microservices supporting SaaS products
• Work with Angular to implement and support end-to-end features where needed

• Leading, coaching and developing a German-speaking Customer Operations team
• Acting as the operational escalation point for complex customer and order-related issues
• Monitoring operational performance, KPIs and service levels
• Driving continuous improvement

Supervisory and administrative responsibility for development of staff members including hiring, performance development and annual review, disciplinary actions, mentor and counseling, personal development and career advancement and succession planning...

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as escalation point for complex or high-risk export orders

• KPI tracking of 3PL service providers
• Invoice control checks and payment advice provision
• Creation of monthly performance reports to generate compensation claims guided by central 3PL team
• Assistance to supervisor and other team members with management of daily activities

• Supporting clients throughout the lifecycle including administration, order management, quotations, master data
• Providing exceptional customer support responding to internal and external customer requests
• Dealing with complex customer requirements and managing escalations

• Creation of architecture and detailed design of HIL environments for embedded space systems
• Integration and maintenance of HIL environments
• Integration of hardware components, simulators and software into cohesive systems
• Support of integration of development boards and subsystem-level hardware

• 2nd level support for complex incidents, service requests, and operational issues
• Handling incidents, problems, changes, and service requests using ServiceNow as the central ITSM tool
• Analyzing, troubleshooting, and resolving issues across application, database, OS, and infrastructure layers

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Further development of L2 and L3 VPN production models on routers and virtual routers
• Integration support of production models for network-related production systems
• Participation in complex projects
• Integration of configuration specifications into the Modular Configuration System

• First-level support during regular office hours with participation in an on-call duty rotation
• Acting as the first point of contact for incidents, service requests, and alerts
• Initial incident analysis, troubleshooting, and resolution
• Escalation of complex issues to 2nd and 3rd level teams

• Analysis of learning needs and partnership with internal customers for course content input
• Planning, organizing, and developing training content to meet specific training needs
• Creation and modification of e-content using authoring tools and software